Help Desk Ticketing Systems Consultant (Jobs in Golden, CO)   Requirement id 152851 Job title Consultant Job location in Golden, CO Skills required Linux Expertise, Written And Verbal Communication Skills, Trouble Shooting PC, Help Desk Ticketing Systems Open Date 09-Apr-2025 Close Date Job type Contract Duration 26 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Linux Expertise, Written And Verbal Communication Skills, Trouble Shooting PC, Help Desk Ticketing Systems Start date : 04/28/2025 End Date : 06/30/2027 Submission deadline : 04/13/2025 Client Info : CO DOT Note: * Position Location : On Site * Candidate Must Be Local Description : The purpose of this NOC position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams. The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved Document customer interactions Resolve customer reported issues Escalate unresolved issues to the next Tier Install, make changes and repair computer hardware and software Monitor and respond quickly to incoming requests related to IT issues. Maintain computer systems and act as support if any system goes down. Assist with onboarding and offboarding of new or outgoing users. Install, configure, maintain and upgrade PC software. Tier 1 Networking and troubleshooting as well as support Qualifications for Help Desk Technician Experience working in a help desk environment Flexibility to work a variety of shifts with minimal notice Must have reliable transportation Must be able to pass a background check Proficiency with Windows, Linux, and IOS computers Excellent oral and written communication skills Detail oriented and highly organized to keep tickets in order Ability to remain calm and professional in stressful situations Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment Understanding and appreciation for information security within systems and user devices. Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 152851 while calling.   Other jobs in CO: Denver (5), Fort Collins (1),    Linux Expertise job openings in other states Jobs List IT Security Analyst 3 - 135524 Create date: 02-Oct-2024 No of Submissions : 1 Start date : 10/28/2024 End Date : 1 Years from projected start date Submission deadline : 10/7/2024 10:00:00 AM Client Info : CIP Note: * Interview Process: Virtual Interview via MS Teams with 2nd round interviews being held IN PERSON at the Dimondale, MI.... (This job is for - job Jobs in MI Dimondale Analyst - (in Dimondale, MI)) ITSAC 23R0006912a Web Administrator 2 -SP Create date: 02-Dec-2022 Bid URL: Note: Total estimated hours per Candidate shall not exceed 1040 hours. 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Each vendor can submit up to 2 candidates. * Local talent that can be onsite is preferred, even though this position will mostly be remot.... (This job is for - Troubleshoot Jobs in UT SaltLakeCity Administrator - (in Salt Lake City, UT)) PLCB - Legacy TS4 (Cloud Administrator) (668767) Create date: 16-Nov-2021 Start Date :12/1/2021 End Date :12/31/2021 Submison Deadline :11/21/2021 Client Info: PLCB Description : This position is anticipated to last through 6/30/22. It could be extended beyond that, but the agency doesnt know at this point. PLCB seeks a Cloud Adminis.... (This job is for - Jobs in PA DauphinCounty Administrator - (in Dauphin County, PA))     (Consultant: Linux Expertise, Written And Verbal Communication Skills, Trouble Shooting PC, Help Desk Ticketing Systems in Golden, CO)

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