Genesys Experience Call Routing Analyst (Jobs in Greenwood Village, CO)   Requirement id 96715 Job title Analyst Job location in Greenwood Village, CO Skills required Report Analysis, SQL Experience, Data Reporting, Genesys Experience Call Routing Open Date 21-Aug-2019 Close Date Job type Contract to Hire Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Report Analysis, SQL Experience, Data Reporting, Genesys Experience Call Routing Candidate must be our W2 Employee Notes : Wells Fargo is trying to figure out why their call recording systems arent integrating 100%. This person will be conducting reconciliation from CTI Data from telephony system to NICE Engage. The ideal candidate would have experience working in a regulatory environment and extensive contact center reporting experience. Description: They will be conducting reconciliation from CTI Data from telephony system to NICE Engage. The ideal candidate would have experience working in a regulatory environment and extensive contact center reporting experience. Minimum Qualifications 3+ years of experience assisting with software implementation and configuration, ideally involving reporting and analysis functionality Additional Skills : SAMPLE RESUME OF CONTRACTOR WE ARE BACKFILLING: System Administrator II, UCCE Administration July 2016-Present Responsibilities Manage multiple Cisco UCCE installations across 26 locations. Configures and manages Unity, CVP, CUIC, CCMP, ICM, AW/HDS, Call Manager, and Finesse applications. Manage routing logic for high call volume environment with over 10,000 agents and over 250 queues. Intake, assess, and resolve incidents pertaining to contact center routing. Manage, review, develop, and deploy routing change requests. Manage over 26,000 toll free numbers at the SOMOS level along with managing number provisioning with multiple carriers. Perform maintenance and upgrades on virtual Windows Servers, UCCE applications, and virtual data center appliances. Work with third-party vendors to integrate custom solutions into the UCCE environment. Key Achievements: • Worked with a third-party vendor to test and deploy a call risk analysis based on SIP headers, reducing company costs by 2 million dollars per month. • Redesigned change request intake, peer review, and user acceptance testing processes to dramatically improve requirement documentation and deployment success. • Created an automated compliance audit for sensitive application access. o Ensured access was revoked within 12 hours of an employees loss of privilege. o Initial audit found over 250 accesses that were out of compliance. Senior Business Operations Analyst, Enterprise Call Routing Aug 2014-July 2016 Responsibilities Acted as a business relations manager between IT and numerous enterprise departments. Met with stakeholders to gather business needs, documented technical requirements for IT, tested and approved solutions, and deployed solutions to the enterprise. Researched and created reporting regarding enterprise calls using SSIS/BIDS and SQL data stores. Managed over 24,000 toll free numbers. Managed MS SQL Server for business intelligence and act as a primary business contact for CISCO call data. Key Achievements: • Aided in deploying Precision Queuing system, reducing costs by over $2 million in Q1 of 2016. • Created Call Data mart, dramatically improving business intelligence. • Redesigned business rules and processes to eliminate the need for 600 specialized employees. 5+ year SQL and/or data management, data mapping or data modeling 5+ year Telephony/Contact Center experience i.e. UCCE Dialer, NICE Engage, Genesys   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 96715 while calling.   Other jobs in CO: Denver (5), Fort Collins (1),    Report Analysis job openings in other states Jobs List Project Tableau Report - 104069 - NSP Create date: 09-May-2022 start date:5/16/2022 submission deadline:5/11/2022 10:00:00 AM client info : BOE Description: we are seeking to create parent access to a school data comparison report to be built using Tableau Visualization for the report functionality and Tableau Prep fo.... (This job is for - TableauAutomation Jobs in UT SaltLakeCity Consultant - (in Salt Lake City, UT)) Software Developer - 382 Create date: 09-Mar-2022 Start Date :04/04/2022 Submission Deadline: :03/23/2022 Description: Software Developer. Experienced Workday Financial Developer support person needed to perform daily support, modifications and enhancements to integrations and reports for newly released Workday Financials. Must have experience with BIRTs .... 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(This job is for - Grant Jobs in NC Raleigh Consultant - (in Raleigh, NC)) Doc146561 RFQ-APD19/20-021 Report Analyst -SP Create date: 13-Apr-2020 Note: Exhibit_B_(Resume_Self-Certification_Form) should be submitted. Submission Deadline: 4/20/2020 4:00 PM EST Start Date: 7/1/2020 End Date: 6/30/2021 Client: Agency for Persons with Disabilities (APD) Description: Intent The Agency for Persons with Disabilities (“APD”, “Agency”) is see.... (This job is for - Jobs in FL Tallahassee Analyst - (in Tallahassee, FL))     (Analyst: Report Analysis, SQL Experience, Data Reporting, Genesys Experience Call Routing in Greenwood Village, CO)

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