Remedy ITIL Six Sigma Networking Analyst (Jobs in Glastonbury, CT)   Requirement id 20119 Job title Analyst Job location in Glastonbury, CT Skills required Communication Skills, Altiris Application And Workflow, Facets 9.X, Remedy ITIL Six Sigma Networking Open Date 12-Aug-2014 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screening Apply    Email Recruiter: coolsoft Job Description Analyst: Communication Skills, Altiris Application And Workflow, Facets 9.X, Remedy ITIL Six Sigma Networking ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Description This position provides quality support with a high degree of customer service, technical expertise, and timeliness. The team works directly with internal customers to provide ?front line? technical support for LAN related issues as defined by department objectives, conducting initial problem determination and escalating problems that cannot be resolved to other areas within Fiserv for technical support. The position requires excellent verbal and communication skills to support communication to associates and the management team. The Brookfield Helpdesk team receives 700-900 calls a month from associates for assistance with computer related issues. The upcoming move to the Enterprise Exchange 2010 system and move of workstations/file & print services/etc. to the Enterprise domain will increase the call volume to this team. The position is critical to ensure services levels are met. This position is responsible for answering calls to the Brookfield Helpdesk team line, responding to events, providing 1st line hardware/software support on issues related to Brookfield hosted desktops/laptops. Proficiency with computers and related office equipment. Excellent customer service with strong verbal and written communications skills required. Proven ability to analyze and resolve problems with attention to detail. Communicate daily with Fiserv associates conducting first level analysis, diagnosis and resolution of operating problems associated with hardware and the interaction of supported software in a LAN environment. Responsible for client satisfactions with the resolution of these problems. Research, resolve, and respond to questions received via telephone calls and emails in a timely manner in accordance with ETG standards. Attend on-going training to achieve level of technical skill needed to solve more complex problems. Meet the individual customer service call volume and quality expectations. Participate in continuous process improvement in order to improve service, reduce costs, and improve quality. Perform and complete other duties as assigned Understanding the Desktop Support and ETG support model and organization, learn tools, escalation processes, and documentation standards for events. Altiris, Facets, Remedy, McAfee AV/Encryption and Bomgar. High School Diploma is required. Proficiency with computers and related office equipment. Excellent customer service with strong verbal and written communications skills required. Proven ability to analyze and resolve problems with attention to detail. ITIL and/or Six Sigma understanding. Strong Knowledge of Microsoft Active Directory, PC support, phone support, networking and troubleshooting skills.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 20119 while calling.   Other jobs in CT: Bristol (4), Hartford (1), Shelton (6), Westport (1), Windsor (4), Windsor Locks (1),    Communication Skills job openings in other states Jobs List DHB Project Manager- Mid Level (781048) Create date: 01-Dec-2025 Start date : 12/15/2025 End Date : 12/14/2026 Submission deadline : 12/04/2025 Client Info : NCDHHS-HB Note: * Agency Interview Type : Webcam Interview Only * Hybrid * Typical Experience: 36-60 months * NC DHHS Division of Health Benefits Provider Operations.... (This job is for - job Jobs in NC Raleigh Manager - (in Raleigh, NC)) DWD ITSC Help Desk II - 149943 Create date: 15-Oct-2025 Start date : 11/10/2025 End Date : 06/30/2026 Submission deadline : 10/22/2025 4:00:00 PM Client Info : DWD Note: * Interview Process: Teams with camera on. * PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid in order to accept an .... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI)) Security Analyst - Consultant - 8390 Create date: 14-Oct-2025 Start date : 11/16/2025 End Date : 11/15/2026 Submission deadline : 10/21/2025 5:00:00 PM Client Info : SCDMV Note: * Interview Process: Preference will be to perform the interviews virtually. Scheduling as soon as possible after the posting closes. * Duration of the Contrac.... (This job is for - job Jobs in SC Blythewood Analyst - (in Blythewood, SC)) DHHS Technical Specialist- Expert (775252) Create date: 09-Sep-2025 Start Date :09/01/2025 End Date :08/31/2026 Submission Deadline :09/10/2025 Client Info: NCDHHS-HB Note: * Agency Interview Type : Webcam Interview Only * Remote Description : The Technical Specialist is a senior-level resource with specialized kn.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Project Manager II - Rebid - 146275 Create date: 19-Aug-2025 Start date : 09/08/2025 End Date : 06/30/2026 Submission deadline : 8/21/2025 4:00:00 PM Client Info : DCF Note: * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set up shortl.... (This job is for - job Jobs in WI Milwaukee Manager - (in Milwaukee, WI))    Communication Skills job openings in CT Jobs List Project Manager - 64614 Create date: 08-Jul-2025 Start date : 08/01/2025 End Date : 01/31/2026 Submission deadline : 07/18/2025 Client Info : CT DAS Note: * Position Location : Remote Description : Requesting Agency Information Department of Administrative Services Bureau of Enterpr.... (This job is for - job Jobs in CT Hartford Manager - (in Hartford, CT)) Business Analyst Sr - 61520 Create date: 22-Sep-2023 Start date : 10/16/2023 End Date :04/15/2024 Submission deadline : 09/29/2023 Client Info : CT DPH Position Location : Hybrid Description : ------------------------------------------------------ 75603 Job Code 75603 Analyze and document business requirements and processes related.... (This job is for - RFP Jobs in CT Hartford Analyst - (in Hartford, CT)) Business Analyst Sr - 60395 Create date: 04-Apr-2023 Start date :05/01/2023 End Date :11/30/2023 Submission deadline :04/14/2023 Client Info : CT DDS Note: * Position Location Hybrid Description : Connecticuts Department of Developmental Services (“CT DDS” or “Department”) is seeking three highly experienced business analysts to ass.... (This job is for - Waterfall Jobs in CT Hartford Analyst - (in Hartford, CT)) Business Application Developer - 45393 Create date: 01-Apr-2019 Job Description : It is the nations 2nd largest IT staffing firm, has an immediate opening for a SQL Database Developer for one of our large clients in the Stamford, CT area. Length: 1 year contract Location: Stamford, CT Position: Business Application Developer/SQL Server Developer SSRS Jobs in CT Stamford Developer - (in Stamford, CT)) Help Desk Analyst - 53052 Create date: 05-Feb-2018 Start Date :02/26/2018 End Date :12/31/2018 Submission Deadline :02/07/2018 Client Info :CT DSS Description : DSS is seeking a Help Desk Analyst to complement the capabilities of Help Desk team. The person should be a self-starter; detail and customer service oriented,.... (This job is for - job Jobs in CT Hartford Analyst - (in Hartford, CT)) (Analyst: Communication Skills, Altiris Application And Workflow, Facets 9.X, Remedy ITIL Six Sigma Networking in Glastonbury, CT)

Featured Jobs Business Analyst - Analyst (Jobs in Tallahassee, Florida) Business Analyst - Analyst (Jobs in Tallahassee, Florida) Business Analyst - Analyst (Jobs in Austin, Texas) ServiceNow Specialist (Jobs in Raleigh, North Carolina) Quality Assurance MS Consultant (Jobs in Durham, North Carolina) Infrastructure Developer (Jobs in Raleigh, North Carolina) ETL Analyst (Jobs in Richmond, Virginia) APD Consultant (Jobs in Raleigh, North Carolina) Business Analyst LMS Consultant (Jobs in Durham, North Carolina) Warehouse Developer (Jobs in Lincoln, Nebraska)