Security Tools VPN Microsoft Windows Server Operating Systems Visio Microsoft Outl   Requirement id 14777 Job title Analyst Job location in Glastonbury, CT Skills required Interpersonal Skills, Hardware & Software Technologies, Problem Solving Skills, Security Tools VPN Microsoft Windows Ser Open Date 23-Jul-2013 Close Date Job type Contract to Hire Duration 3 Months Compensation DOE Status requirement --- Job interview type Phone Screening Apply    Email Recruiter: coolsoft Job Description Analyst: Interpersonal Skills, Hardware & Software Technologies, Problem Solving Skills, Security Tools VPN Microsoft Windows Ser ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays We seek a customer support focused technical analyst for our IT Service Support Team in Glastonbury, CT. This individual would be responsible for troubleshooting and resolving first level IT support issues ranging from hardware devices to software installations. This position includes both remote and desk-side technical support and customer interaction. In this role, you will: • Provide world class customer service and support • Respond to requests for assistance via phone, in-person and by direct case assignment • Diagnose and resolve hardware and software issues and accurately document solutions • Research questions using available information resources • Advise user on appropriate actions both in real-time and documented solutions • Follow standard policies and procedures • Identify and escalate requests and/or issues requiring urgent attention quickly • Track and route problems to other IT teams as deemed necessary • Stay current with system information, changes and updates • Educate users with high degree of excellence, expertise and reliability To qualify for this position, you must have: • Experience working in a live call model, providing real time IT support and issue resolution for in house and remote internal employees • A high degree of personal accountability, professionalism, and technical expertise • Ability to prioritize and organize a heavy work load • Strong oral, written, and interpersonal communication skills • Ability to adapt to constantly evolving policies and procedures • Ability to quickly and effectively analyze and solve problems within the following realms: o Hardware o Software o Security Threats (malware, spyware, virus, etc.) o Connectivity (network, VPN, drive mapping, etc.) • Knowledge of the following Software Products and Platforms: o Microsoft Windows Operating Systems (XP – Win 7) o Core Microsoft Office Products (and supplemental programs Visio, Project, One Note, etc.) o Microsoft Outlook / Exchange o Active Directory o Cisco Systems VPN Client Suites o Antivirus / Security Suites (Forefront, Symantec Endpoint, etc.) o Mobile Platforms (Apple IOS, Android, Windows Phone) • Strong capacity to support Remote Users • Ability to work effectively as part of a team • Must be able to lift conventional computer desktop and laptop equipment with ease • Must have reliable transportation to Glastonbury, CT Office   Call 502-379-4456 Ext 100 for more details. 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