Troubleshooting Written And Verbal Communication Skills Documentation Stakeholders   Requirement id 111068 Job title Analyst Job location in Hartford, CT Skills required Problem Solving Skills, IT Equipment, Excellent Customer Service, Troubleshooting Written And Verbal Commu Open Date 23-Oct-2020 Close Date Job type Contract Duration 24 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Problem Solving Skills, IT Equipment, Excellent Customer Service, Troubleshooting Written And Verbal Commu Start Date : 10/26/2020 End Date : 10/26/2022 Submission deadline : 10/30/2020 Client info: CT DCF Description: SCOPE OF WORK The agency needs to continue the service of this Help Desk Technician 3 consultant position. The candidate will participate in the development and maintenance of DCF business systems and SACWIS LINK application. The specific focus of this candidate will be end user support, computer operations and equipment maintenance. POSITION ROLE AND DELIVERABLES We currently need a technician to provide help desk and desk-side services to DCF staff in various locations around the state. Maintaining a customer focus is essential and the incumbent will need to be able to triage problems, troubleshoot issues and work with users and staff at all levels to quickly and efficiently resolve support requirements. The consultant will be expected to work with various hardware including Dell, HP and Lenovo. Microsoft Windows 7/10 is the base client operating system. Office 2013/Office365 is the standard desktop productivity package. Systems are loaded with an image and controlled through group policies. Maintaining good customer relations while triaging and resolving issues is key. In the role of the Helpdesk Technician the following services are required: Assist to agency staff in solving computer issues. Excellent communication, presentation, collaboration, and interpersonal skills. Demonstrated ability to deliver business and technical value. Must be very organized, pro-active and self-directed. Must be able to perform with minimal supervision. Must have very strong abstract thinking and problem-solving skills. Must have very good verbal and written communication skills. Takes proactive escalation of problems, flaws and risks to upper management before serious impact on ROI. Coordinates with the other analysts on issues dealing with matters that cross domains and have dependencies. Defines, Documents and communicates with entire team. Process Security and IT equipment requests Interface with the user(s) and sponsor(s) and all other stakeholders in order to determine their (evolving) needs. Ensures that all documentation libraries and artifacts are maintained in the most current state and never allowed to become obsolete. Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer Communicate key insights and findings to team REQUIRED SKILLS AND EXPERIENCE A minimum of 1-3 years of prior experience demonstrating the following knowledge and skills: PC Hardware and software troubleshooting and imaging End user support - face to face, remote control and via telephone Familiarity with Windows operating systems and Active Directory Experience with Windows 10 support Experience with Office 365 support Excellent customer service skills   Call 502-379-4456 Ext 100 for more details. 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