Microsoft Office Analyst (Jobs in Hartford, CT)   Requirement id 154347 Job title Analyst Job location in Hartford, CT Skills required PC Hardware And Software, Customer Service Skills, Active Directory, Microsoft Office Open Date 18-Jul-2025 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: PC Hardware And Software, Customer Service Skills, Active Directory, Microsoft Office Start Date :08/04/2025 End Date :08/02/2026 Submission Deadline :07/23/2025 Client Info : CT DCF Note: * On Site Position * Candidate Must Be Local * Must be US Citizen or Permanent Resident Description : The Department of Children and Families depends on the core, mission-critical applications, LINK and IV-E, Connecticuts Federally-reimbursed SACWIS (Statewide Automated Child Welfare Information System). Implemented in 1996, available on every desktop, and used by over 2,000 social workers and case managers, the application has been enhanced and modified continually to meet data capture and process functionality requirements driven by good child welfare case practice as well as State and Federal legislation and statute. Additionally, LINK continues to experience change chiefly in compliance with the 1991 Juan F. Consent Decree as well as the agencys ongoing goal of improving the safety, permanency and well-being of children in care. The agency is currently committed to developing the next generation Comprehensive Child Welfare information system (CCWIS) and has invested significant resources to ensure that Connecticut has efficient, economic and effective tools to aid our Child Welfare Staff, Providers and the children and families of CT. Concurrently, the agency implemented a multi-faceted, agency-wide outcome measure improvement plan that specifically addresses each of the twenty-two (22) outcomes targeted for improvement driven by the original Consent Decree. A number of initiatives that comprise this improvement plan require the support of information technology. DCF Information Systems provides technology expertise and services as well as an information systems infrastructure to the agency and its roughly 3,300 employees. DCF Information Systems strives to improve continually improving technology services that are cost-effective and of the highest effectiveness and quality. 3. SCOPE OF WORK: The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required. POSITION ROLE AND DELIVERABLES We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing. REQUIRED SKILLS AND EXPERIENCE In addition, the agency requires: A minimum of one (1) year of prior experience demonstrating the following knowledge and skills: 1. PC Hardware and software installation 2. End user support - face to face and via telephone 3. Excellent customer service skills Its highly desirable that the candidate also have: 1. Experience with computer system and user administration. 2. Technical famil   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 154347 while calling.   Other jobs in CT: Bristol (4), Hartford (1), Shelton (6), Westport (1), Windsor (4), Windsor Locks (1),    PC Hardware And Software job openings in other states Jobs List Desktop Support I - 113539 - SP Create date: 20-Jan-2023 start date:2/13/2023 End date:At least 1992 Hours from projected start date submission deadline:1/27/2023 at 4:00PM CST client info : Milwaukee County Note: * Interview Process: Microsoft Teams. * Duration of Contract: Until 6/30/23, likely to extend another 6+ months. * Loc.... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) NJDOH Help Desk Coordinator 4 - EDX (684699) Create date: 22-Nov-2022 start date : 12/12/2022 End date : 03/30/2023 submission deadline : 11/25/2022 client info : DOH Note : * Must be able to work on site 100% * iLinc Web Cam Interview Only Description : ------------------------------.... 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