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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Written And Verbal Communication Skills MicrosoftOffice Architect
(Jobs in Hart
 
Requirement id 136396
Job title Architect
Job location in Hartford, CT
Skills required Customer Service Skills, Microsoft 365, Self Starter, Written And Verbal Communication Skills
Open Date 14-Sep-2022
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Architect: Customer Service Skills, Microsoft 365, Self Starter, Written And Verbal Communication Skills

start date:10/1/2022
End date:10/01/2023

submission deadline:10/31/2022

client info : CT CJIS

Note:

* Position Location: Hybrid

* Candidate Must Be Local

Description:

Provide stellar customer service to individual police department and criminal justice agency stakeholders (“stakeholders”) who have CISS user accounts:

Properly respond to questions, issues, concerns, and ideas of police department and criminal justice agency staff members

Regularly follow up with CJIS-CT Onboarding Team (On boarding liaisons, Onboarding Scheduling Coordinator, and Manager) and customers before, during, and after the onboarding process; ensuring Criminal Justice and Law Enforcement customer needs are not neglected, forgotten, ignored, or delayed

Create PPT presentations to present statistics and mitigations for on boarding challenges and on boarding progress

Document relevant processes to ensure standardized on boarding coordination, using Microsoft 365 and other relevant products

Internally audit, document and monitor Police Department and Criminal Justice Agency progress and statistics to determine how CJIS-CT can better serve stakeholders or assist stakeholders with increasing their CISS usage and trainings

Effectively work with the on boarding of police departments and criminal justice agencies (“stakeholders”)

Able to meet CJIS-CTs on boarding quota without excuses

Accurately represent the voice of the CJIS-CT On boarding Team and understand/empathize with the voice of current and prospective agency stakeholders

Reach out to agency contacts to find and identify (new and updated) potential users to be trained for CISS Search

Reach out to agency contacts to find and identify who should no longer have access to CISS Search

Schedule training and follow up before, during, and after training to guarantee a successful training experience for each user

Respond to learners needs before, during, and after training sessions

When encountering issues and risks, will always ideate possible mitigations for them

Educate agency stakeholders about the on boarding process and CISS application while helping to drive the CISS value for customers

Help to create a criminal justice integrated family environment where prospective agency stakeholders become CISS users and current agency CISS users become evangelists of the CISS application

Properly follow up with CJIS-CT public safety liaisons during the on boarding process of an agency before or during an imminent risk

Respectfully and aggressively pursue and follow up with needed stakeholders to engage them into beginning and continuing the on boarding process

Ensure Public Safety Liaisons are consistently booked for training

Serve as backup CISS Trainer, if needed

Perform other duties as assigned by the CJIS-CT Executive Director or CJIS-CT Program Manager

Desired Skills / Experience:

Experience working in a Law Enforcement, Criminal Justice, or government setting

Experience working in sales, customer service support, and/or training for 3 or more years

Familiarity with corporate-like marketing/sales principles while balancing being in a government environment

Resides in the State of Connecticut
Required Skills/Experience

The individual must be:

A Self-starter, dependable, and must possess exemplary work ethic

Excellent time management. Must be able to meet aggressive deadlines without excuses.

Focused, not easily distracted. Can work without being micro-managed.

Experienced working on onboarding and/or recru
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 136396 while calling.
 
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(Architect: Customer Service Skills, Microsoft 365, Self Starter, Written And Verbal Communication Skills in Hartford, CT)
     
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