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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Technology Communication Skills Developing Implementation Architect
(Jobs in Ha
Requirement id
141217
Job title
Architect
Job location
in Hartford, CT
Skills required
Framework, Organisational Design Concepts, Project Experience, Technology Communication Skills Developi
Open Date
26-May-2023
Close Date
Job type
Contract
Duration
12 Months
Compensation
DOE
Status requirement
---
Job interview type
---
Apply
Email Recruiter:
coolsoft
Job Description
Architect: Framework, Organisational Design Concepts, Project Experience, Technology Communication Skills Developi
Start date :06/26/2023
End Date :06/26/2024
Submission deadline : 06/23/2023
Client Info : CT DAS
Note:
* Position Location Hybrid
Description :
The State of Connecticut is embarking upon a digital transformation to uplift the lives and well-being of our residents and employees. Our goal is to improve access to our programs and services, making interaction with government easier. When you join the Connecticut Digital Service, youll be part of a team creating simple experiences personalized for everyone. If you enjoy solving complex problems with a curious, supportive, high-performing team, then the State of Connecticut is the place for you.
Is This You?
Big Picture Thinking. You strive to improve internal processes and externally facing solutions.
User-centric. You derive joy from working with people to drive user-centered research and testing.
Service-Oriented. You are passionate about government innovation and improving services for citizens.
About the Role
We believe service access is a social justice issue and people closest to service challenges should inform service improvement efforts. As a result, were looking for candidates who are passionate about evidence-based decision-making, dedicated to ethical and inclusive design, effective communicators, thrive while collaborating, and committed to the in-depth work required to drive lasting change within a large organization and complex service environment.
As the Service Designer, youll report to the CTDS Service Design Manager and willdrive discovery, user engagement, and experience research; collect and analyze data; and conduct synthesis workshops, facilitation sessions, and journey mapping exercises.An ideal candidate should be a talented and knowledgeable researcher with fresh, creative ideas, and an excellent eye for detail. Youll collaborate with team members to transform the digital teams work into a rigorous and sustainable practice at the State of Connecticut.
Primary Duties
Human-Centered Research
• Use Human Centered Design based innovation approaches (involving technology, policies, processes around redesigning services) to identify the root causes of civic challenges and explore the perspectives of residents, community groups, and various internal and external stakeholders.
• Organize, support, and execute generative and evaluative experience design research activities.
• Work collaboratively with researchers across cross functional teams and disciplines.
• Collaborate with various program areas, internal and external stakeholders, the public, and various agencies to conduct research.
• Lead workshops/facilitation sessions and user engagement activities to gather information from residents, clients, people with lived experience, community groups, and other stakeholders.
• Collaborate with research participants, the public, and community stakeholder to understand individual personas, customer journeys, and personal situations.
• Collect and analyze user behavior through qualitative contextual research (i.e., field visits, ethnography, surveys, benchmark studies, etc.).
• Design, develop, and administer questionnaires, surveys, data collection sheets, interview questions to gather information.
Synthesis &Communication
• Produces compelling and concise narratives and visual frameworks to drive comprehension of complex topics and concepts and persuade stakeholders (i.e; journey maps, service blueprints, process maps, etc.)
• Apply an understanding of qualitative and quantitative research methodologies by gathering, reviewing, and analyzing statistical data to make recommendations for process and analog improvements (i.e., handouts, templates, communications material etc.).
• Synthesize and evaluate data gathered through design resea
Call
502-379-4456 Ext 100
for more details. Please provide Requirement id: 141217 while calling.
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