Windows Consultant (Jobs in Dover, DE)   Requirement id 11283 Job title Consultant Job location in Dover, DE Skills required Technical Support, Help Desk Opperations, Helpdesk Technician, Windows Open Date 17-Oct-2012 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Consultant: Technical Support, Help Desk Opperations, Helpdesk Technician, Windows Description: The FSF Service Desk assists end-users with the application of accounting policies and system processes impacting all financial modules. The consultant troubleshoots, diagnoses and advises end users on corrective actions. Responsibilities: • Assist system end users with all FSF modules as well as Security-related and Password Reset issues where applicable. o Gains proficiency in 11 technical modules and develops in-depth knowledge of “req to check” process and two additional modules • Troubleshoot, diagnose and resolve PeopleSoft application issues by researching problems using available information resources such as Closed Tickets, FAQs, Alerts, or Defect Logs. • Collaborate effectively with other Service Desk staff members and trainers to resolve unfamiliar issues. • Advise users on appropriate action and turnaround times if the information is available, as well as follow up with them accordingly to provide the requested information once received. • Log all Service Desk calls, emails, and voicemails into the Enterprise Service Desk tool for tracking purposes. • Follow Standard Operating Procedures (SOP). • Identify and escalate situations requiring urgent attention or expert knowledge to appropriate SMEs. • Route problems, create, track and document resolutions in regards to all ticket request assignments. • Stay current with system information, changes and updates by attending Service Desk weekly meetings and Soaring Ahead meetings. • 90 - 95% Phone and e-mail support. • Provide exceptional Customer Service to the User community. • Respond to incoming requests for assistance via calls, emails, or voicemails. • Work on supervisor-assigned Projects when requested. Required Skills: * Prior technical help desk support experience * Critical thinking and problem solving skills in prior positions * Prior experience supporting systems running on Windows based OS * Prior experience supporting in a role that was 90%+ phone support * Prior experience working with help desk that involved email support Desired Skills: * Peoplesoft application experience * Prior experience supporting accounting applications * Knowledge of accounting principles and terms   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 11283 while calling.   Other jobs in DE: Dover (1), Wilmington (3),    Technical Support job openings in other states Jobs List NC DEQ - Technical Support Analyst - Lead (786810) Create date: 05-Dec-2025 Start date : 01/05/2026 End Date : 07/06/2026 Submission deadline : 12/11/2025 Client Info : NCDEQ-ITS Note: * Agency Interview Type : Either Webcam Interview or In Person * Remote Description : We are seeking a proactive and detail-oriented Technical Support A.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Desktop Support IV - 151580 Create date: 28-Nov-2025 Start date : 01/12/2026 End Date : 06/30/2026 Submission deadline : 12/5/2025 4:00:00 PM Client Info : DCF Note: INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set up shortly.... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) AV/Tech Support Project (779781) Create date: 07-Nov-2025 Start date : 11/24/2025 End Date :01/30/2026 Submission deadline : 11/11/2025 Client Info : SCC Note: * Web Cam Interview Only * Onsite Position Description: Must be ON SITE (required) for every hearing. Most weeks that may not be every day, but SCC will need mai.... (This job is for - Jobs in VA Richmond Consultant - (in Richmond, VA)) Technical Support Engineer - 150535 Create date: 31-Oct-2025 Start date : 11/24/2025 End Date : 06/30/2026 Submission deadline : 11/7/25 at 4:00PM CST. Client Info : Supreme Court Note: * Interview Process: In-person interviews in Madison * Duration of the Contract: 6/30/2026 with potential for extension. * Onsite or Remote: .... (This job is for - job Jobs in WI Madison Engineer - (in Madison, WI)) GIS Analyst - Project Lead - Rebid - 8438 Create date: 17-Oct-2025 Start date : 11/17/2025 End Date : 12 Months from projected start date Submission deadline : 10/24/2025 5:00:00 PM Client Info : DES Note: * Interview Process: 1 round, Virtual/Online * Duration of the Contract: 12 months * Possibility for Extension: Yes *.... (This job is for - job Jobs in SC Columbia Analyst - (in Columbia, SC))     (Consultant: Technical Support, Help Desk Opperations, Helpdesk Technician, Windows in Dover, DE)

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