MS Office outlook SLAs IT Help Desk Analyst (Jobs in Conyers, GA)   Requirement id 155776 Job title Analyst Job location in Conyers, GA Skills required MS Office, outlook, SLAs, IT Help Desk Open Date 31-Oct-2025 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: MS Office, outlook, SLAs, IT Help Desk Start date : 11/24/2025 End Date : 06/30/2026 Submission deadline : 11/06/2025 Client Info : DDS - IT Note: * Agency Interview Type : In Person Only * Onsite * LOCAL CANDIDATES * This position is located at DDS Headquarters in Conyers, Georgia* * Bilingual, Spanish highly preferred* * Do NOT submit candidate previously submitted to #762935 & #765352 & #774574 & #776101 * MUST have IT Help Desk Call Center exp* Description : Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Job Responsibilities • Oversee the daily performance of computer systems and applications. • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. • Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Qualifications: • 2+ years experience handling customers, questions, complaints, and/or providing information in an IT call center environment. • 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college • Knowledge of Apple iOS This position is located at DDS Headquarters in Conyers, Georgia.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 155776 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), MS Office job openings in Conyers, GA Jobs List GA DDS Help Desk Analyst 1 (765352) Create date: 09-Jun-2025 Start date : 07/01/2025 End Date : 06/30/2026 Submission deadline : 06/12/2025 Client Info : DDS - IT Note: * Agency Interview Type : Either Web Cam or In Person * Hybrid * LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* MS Office Jobs in GA Conyers Analyst - (in Conyers, GA)) GA DDS - Level 1 IT Help Desk Analyst - (730829) Create date: 15-Mar-2024 Onsite start date :04/15/2024 End date :06/30/2024 submission deadline : 03/20/2024 client info :DDS - IT Description : LOCAL CANDIDATES This position is located at DDS Headquarters in Conyers, Georgia. Call Center envir.... (This job is for - MS Office Jobs in GA Conyers Analyst - (in Conyers, GA)) GA DDS Help Desk Analyst 1 (695756) Create date: 26-Oct-2022 Start date :11/07/2022 End Date :06/30/2023 Submission deadline :10/24/2022 Client Info :DDS Description : Must be Local to Metro Atlanta On-Site required This position is located at DDS Headquarters in Conyers, Georgia. Provides technical assistance to both internal .... (This job is for - MS Office outlook Jobs in GA Conyers Analyst - (in Conyers, GA))    MS Office job openings in other states Jobs List Health Records Health IT Account System Admin (766792) Create date: 26-Jun-2025 Start Date :07/14/2025 End Date :03/16/2026 Submission Deadline :07/02/2025 Client Info : DOC Note: * Interview is IN PERSON only. * 4 days on site and 1 tele work day Description: Must have excellent organization and planning skills, an.... (This job is for - MS Office Jobs in VA Richmond Administrator - (in Richmond, VA)) DOC - Electronic Health Records(760757) Create date: 27-Mar-2025 Job Title: DOC - Electronic Health Records/Health IT Account System Admin (760757) Hybrid Start date : 04/14/2025 End Date : 03/16/2026 Submission deadline : 4/1/2025 Client Info : DOC Note: * Agency Interview Type: In Person Only * Interview is IN PERSON only. .... (This job is for - MS Office Jobs in VA Richmond Consultant - (in Richmond, VA)) Help Desk III - 139500 Create date: 03-Feb-2025 No of Submissions: 1 Start Date :2/24/2025 End Date :06/30/2025 Submission Deadline : 2/7/25 at 4:00PM CST. Client Info: DPI Note: * Interview Process: Interview via MS Teams link (video) * Duration of the Contract: Through 6/30/25 with the possibility of ex.... (This job is for - MS Office Jobs in WI Madison Consultant - (in Madison, WI)) VDOT Technical Support 2 ONSITE Salem, VA (755729) Create date: 21-Jan-2025 No of Submissions : 1 Start date : 01/27/2025 End Date : 06/30/2025 Submission deadline : 1/24/2025 Client Info : VDOT Note: * Agency Interview Type : In Person Only * Onsite Description : *candidates local to the Roanoke/Salem, VA area required SharePoint MS Office Jobs in VA Salem Consultant - (in Salem, VA)) Certified Project Manager III - 139101 Create date: 17-Jan-2025 No of Submissions : 2 Start date : 03/10/2025 End Date : 06/30/2025 Submission deadline : 1/27/2025 4:00:00 PM Client Info : DCF Note: * NTERVIEW NOTES: PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid upon confirming the interview. .... (This job is for - MS Office Jobs in WI Madison Manager - (in Madison, WI))    MS Office job openings in GA Jobs List DCA Human Capital Management Training Coordinator (751258) Create date: 12-Nov-2024 Hybrid No of Submissions : 2 start date : 12/16/2024 End date : 12/31/2025 submission deadline : 11/19/2024 client info : DOAS Note: * Agency Interview Type: Either Web Cam or In Person Description : GE.... (This job is for - MS Office Jobs in GA Atlanta Consultant - (in Atlanta, GA)) GDOT IT Business Analyst 2 - Project Initiation (743110) Create date: 26-Jul-2024 Hybrid Max Submittals by Vendor : 2 Start date : 08/26/2024 End Date : 06/30/2025 Submission deadline : 08/09/2024 Client Info : GDOT - IT App Description : ------------------------------------------------------ Job Summary: The Georgia Dept. of Transportation (GDOT) .... (This job is for - MS Office Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GA DHS - SHINES Help Desk Support Analyst (721429) Create date: 26-Sep-2023 Remote start date :10/30/2023 End date :06/30/2024 submission deadline :09/29/2023 client info :DHS Description : Qualifications and Education Requirements • Bachelors degree in related field AND Five (5) years of experience in In.... (This job is for - MS Office Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GA DHS - Child Welfare (714764) Create date: 06-Jul-2023 Remote Start date :07/24/2023 End Date :06/30/2024 Submission deadline :07/12/2023 Client Info :DHS Description : ------------------------------------------------------ The Child Welfare Modernization Help Desk Analysts role is to ensure proper computer operation so that end users can.... (This job is for - Help Desk MS Office Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GA DOR - ITS Training And Development Specialist 2 (601308) Create date: 28-Nov-2022 start date : 12/19/2022 End date : 06/30/2023 submission deadline : 12/05/2022 client info : DOR - Taxpayer Note : * Hybrid * Either Web Cam or In Person Description : ------------------------------------------- MS Office Jobs in GA NEAtlanta Specialist - (in NE Atlanta, GA)) (Analyst: MS Office, outlook, SLAs, IT Help Desk in Conyers, GA)

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