Customer Service Quality Assurance Manager (Jobs in Celebration, FL)   Requirement id 158777 Job title Manager Job location in CELEBRATION, FL Skills required Lifecycle Management, Service Management System, Service Desk, Customer Service Quality Assurance Open Date 31-Jul-2026 Close Date Job type Not specified Duration 22 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Manager: Lifecycle Management, Service Management System, Service Desk, Customer Service Quality Assurance Bid URL: https://s3.ariba.com/Buyer/Main/aw?awh=r&awssk=9M8X82gOgikEZm4G&realm=myfloridamarketplaceFLAIR&passwordadapter=AribaSupplierNetworkUser&dard=1 Note: Online Submission Submission Deadline:Friday, August 7, 2026 at 5:00 PM. Start Date:8/24/2026 End Date:6/30/2028 Client info: Florida Department of Transportation Note: * Face-to-Face Interviews: At the hiring managers discretion, interviews may be conducted via Microsoft Teams or in-person. * Telecommuting: Teleworking is not authorized for this position. Description: Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response. • Ensure operational support coverage and adherence to service level agreements (SLAs). • Monitor system performance and availability, ensuring timely resolution of issues. • Develop, implement, and maintain operational standards, procedures, and best practices. • Ensure compliance with internal policies, industry standards, and regulatory requirements. • Plan and manage the integration and support of new technologies into the FDOT environment. • Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems. • Lead, mentor, and develop a team of supervisors, project leaders, and technical staff. • Conduct performance evaluations, training, and succession planning. • Provide input on business continuity planning and disaster recovery strategies. • Drive continuous improvement initiatives to enhance service delivery and customer satisfaction. • Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions. • Perform advanced network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between FDOT locations required 25% - 40%. 5 Education: Associates or Bachelors Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience. 6 Experience Minimum of 7 years of IT work experience with exposure to multi-platform environments. 7 Primary Job Duties/ Tasks: 1. Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations. 2. Oversee the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers. 3. Develop and implement IT service management processes: incident, problem, change, and request management. 4. Coordinate and support enterprise-wide software rollouts, updates, and patch management activities. 5. Monitor and improve service desk performance, timely resolution of user issues, and high customer satisfaction. 6. Ensure compliance with IT policies, security standards, and regulatory requirements across all service delivery activities. 7. Responsible for reading and following the Departments Procedures and Policies. 8. Responsible for understanding and enforcing the Departments Policies and Procedures. 9. Responsible for documenting solutions to Technology issues. 10. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources. 11. Perform other related duties as assigned. 12. Ability to lift up to 50 lbs. 13. Ability to climb a ladder, squat, stoop, push, crawl, and bend in all type   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 158777 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26),    Lifecycle Management job openings in other states Jobs List Quality Assurance Analyst 4 -129274 Create date: 11-Apr-2024 Start date : 05/06/2024 End Date : At least 3 Years from projected start date Submission deadline : 4/15 at 3:00PM CST Client Info : Job Service Note : * Interview Process: Virtual Teams on-camera. * Duration of the Contract: 3.5 years June 30, 2027, with opportunity for add.... 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