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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Installation Configuration Audio Visual Solutions Tier 2 Support Maintainence Anal
Requirement id
99067
Job title
Analyst
Job location
in Chipley, FL
Skills required
Microsoft Products, Microsoft Office Suite, Technical Support, Installation Configuration Audio Visual
Open Date
16-Oct-2019
Close Date
Job type
Not specified
Duration
8 Months
Compensation
DOE
Status requirement
---
Job interview type
Face to Face interview
Apply
Email Recruiter:
coolsoft
Job Description
Analyst: Microsoft Products, Microsoft Office Suite, Technical Support, Installation Configuration Audio Visual
Exhibit B: Resume Self-Certification Form must be submitted.
Note: OIT is accepting ONE (1) candidate submission per vendor for this NEW position.
Submission Deadline: 10/26/2019 9:30 PM EST
Start Date: 11/1/2019
End Date: 6/30/2020
Client: Florida Department of Transportation
Description:
Scope of Services
The Chipley Office, IT Services Office is looking for a technician to assist the existing workstation support team with monitoring, troubleshooting and maintaining the Departments Audio Visual environments including installation, maintenance services as well as training staff in their usage. The duties of this position can be broad and will include other such tasks as assisting the Workstation Support Supervisor with troubleshooting computer systems and related software, learning about and providing technical assistance and routine maintenance of specialized software applications. Providing support for other IT related hardware devices such as networked printers and USB attached peripherals. Responsibilities will include providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues. Being able to perform advanced troubleshooting to determine cause of problems. Installs, configures and provides user support, monitors Service Desk queue and resolves support tickets as assigned. Participates in and coordinates projects, shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls. Provides advanced support for other Technicians as needed in the area of Audio Visual systems.
5 Education
Bachelors Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
6 Experience
1. Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment
2. Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
3. Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes, Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware
4. Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment.
5. ability to plan, organize, manage and track projects
6. ability to communicate effectively both verbally and in writing
7. ability to read, understand, and comply with the departments policies
7 Primary Job Duties/ Tasks
1. Serves as primary support for conference room and huddle space meeting room projection and LCD monitor display systems, including various models of Polycom video conferencing and teleconferencing equipment. Conducts or coordinates with the appropriate OIT section or contracted vendor for initial installation and configuration of equipment. Responsible for assuring routine maintenance and tracking of equipment to include keeping adequate inventory of replacement bulbs, and keeping up with loaner projectors, mobile display monitors and other related equipment.
2. Responsible for setting up and configuring wePresent wireless presentation devices to approved standards. Assures firmware, startup screens and instructional posters and how to guides are kept up to date, tracks placement, assures IP address are properly reserved and maintains documentation. Provides training on the use of equipment as needed and serves as technical advisor to all are
Call
502-379-4456 Ext 100
for more details. Please provide Requirement id: 99067 while calling.
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