Customer Service Analyst (Jobs in West Palm Beach, FL)   Requirement id 72755 Job title Analyst Job location in WEST PALM BEACH, FL Skills required Computer Science, Information System, Service Desk, Customer Service Open Date 28-Aug-2018 Close Date Job type Not specified Duration 10 Months Compensation DOE Status requirement --- Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Analyst: Computer Science, Information System, Service Desk, Customer Service Submission Deadline: 9/7/2018 12:00 AM Start Date: 9/4/2018 End Date: 6/30/2019 Client: Florida Department of Transportation Description: 4 Scope of Services This resource will primarily be tasked with performing providing Tier 1 and Tier 2 support of medium to high complexity. Provide project management to support activities for FDOT including, but not limited to the following: 1. Monitoring the Service Desk queue and resolving support tickets as assigned. 2. Performing advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. 3. Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operation System Upgrade Project, etc. 4. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned. 5. Participates on statewide teams both internal and external to the Office of Information Technology (OIT). 6. Coordinates service calls and repairs for warranty and non-warranty repairs. 7. Installs, maintains, and supports specialized software applications as assigned. 8. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. 5 Education Bachelors Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. 6 Experience Minimum of 2-5 years of experience. 7 Primary Job Duties/ Tasks Duties and Responsibilities will include but are not limited to: Developer; Project Manager; Analyst; Designer; Data Administration; DB Technical Support; Manager/Supervisor; and staff functions as required by the FDOT Business Systems Support Office or their management that is consistent with Business Systems Support Office practices such as Employee Conferences, Orientation, Staff/Team Meetings, Safety, Evaluation, Committees, Security, Recognition, Performance Measures, Logging of time, Management and Control, Provide training, Receive Training, BSSO Standards and Technical Teams, Agile Development, Information, Standards Development Methodology (ISDM), IRMC requirements, IRR proposals/submittals/recommendations, Create (software), Maintain (software), FDOT Enterprise Library, Internet Collaboration, Great Ideas, BSSO Enterprise Application Coordinator, Customer Support, FDOT Internet Website Coordinator, WEB Reviews, End User Development, AD Governance, SharePoint User Group, Technical Advisory Group, Web Standards, SharePoint Team, Outages (Systems/Office/Facilities Down), Application Documentation, Service Desk Queue Management, & Reception. 8 Job Specific Knowledge Skills and Abilities (KSAs): 1. Advanced knowledge of Microsoft products, including operating systems, Office Suite and Outlook in a networked environment. 2. Advanced knowledge of computer software, hardware, and firmware relative to personal computers. 3. Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware. 4. Ability to do advanced troubleshooting on various manufacturers of computers.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 72755 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26),    Computer Science job openings in other states Jobs List Network Engineer III - 137015 Create date: 07-Nov-2024 Bid Limit Per Vendor : 2 Start date : 12/02/2024 End Date : 06/30/2025 Submission deadline : 11/14/2024 at 4:00PM CST Client Info : Supreme Court Note : * Interview Process: via Teams * Duration of the Contract: 6/30/2025, with potential for extension * Onsite or Remo.... 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