TroubleShooting Skills Customer Service Skills Analyst (Jobs in Atlanta, GA)   Requirement id 62724 Job title Analyst Job location in Atlanta, GA Skills required Strong Analytical Skills, Critical Thinking, Communication Skills, TroubleShooting Skills Customer Service Open Date 19-Jul-2017 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Strong Analytical Skills, Critical Thinking, Communication Skills, TroubleShooting Skills Customer Service Start Date : 07/17/2017 End Date : 06/30/2018 Submission Dead Line : 08/18/2017 Description : IT Event Monitoring Analyst Purpose: The Atlanta Public School System is seeking the services of an Information Technology Event Monitoring Analyst to monitor, alert, and report on events within the APS infrastructure, Business Applications, and Student Applications. Summary: As part of the Infrastructure and Production Services team, the IT Event Monitoring Analyst will provide support for a number of internal infrastructure and applications. This role is to provide first line detection and escalation of production monitoring events by performing analysis of user functions, processes, and activities to improve infrastructure, business and student systems and applications. Under general supervision monitors all computing equipment relative to infrastructure and application processing and provides alerts identifying events that have potential impacts to the production environment. This role will also serve as liaison to provide event situation management including escalation, coordination, tracking and reporting by interacting with Incident Management and Service Desk teams. Scope of Work/Key Responsibilities: Analyze quantity and quality control procedures and ensures compliance to timely processing Monitors health of all system and application consoles in real time Maintains comprehensive, timely, and accurate utilization and root-cause-analysis logs Monitors simple and complex applications, batch processing streams, servers and systems Extend monitoring capabilities as necessary Escalates to third level support with incidents, as needed Assist during maintenance activities and new installations Researches and reviews processing logs for job errors and case research Generate status reports, problem reports, system logs and system reporting data or other documentation as may be required Documents processes and procedures Provide support for projects (as needed) that may be running Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient. Maintain exceptional customer service posture at ALL TIMES. Other responsibilities as deemed necessary to support the technical infrastructure Contract Duration: 1 year (initial) Option to extend annually - based on performance. Skills and Qualifications: 3+ years work experience (minimum) … 4+ years preferred: Strong analytical, critical thinking and communication skills needed to create instructions, respond to inquiries, and relay instructions to others Familiar with broad technical areas which might include: networking, servers/virtualization/storage, Linux/Unix, Windows, information security Ability to partner with application owners and prioritize monitoring requests Working knowledge of enterprise hardware, software, operating systems, and peripherals General knowledge of business continuity dependencies and recovery procedures for operating systems and application backups and restores General system maintenance and troubleshooting skills, including software and hardware upgrades, networking, installations, patches, scans, updates, backups, wiring, virus protection and error resolution Must demonstrate flexibility and teamwork Possess and demonstrates strong customer service skulls; including conflict resolutions and customer interactive listening skills Must be self-directed, detailed oriented, organized and have excellent follow-up skills Knowledge of best practice security standards and techniques Mu   Call 502-379-4456 Ext 100 for more details. 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