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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
IT Help Desk Analyst
(Jobs in Atlanta, GA)
 
Requirement id 70859
Job title Analyst
Job location in Atlanta, GA
Skills required Active Directory, Remedy Ticketing, Microsoft MCP, IT Help Desk
Open Date 20-Jun-2018
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Analyst: Active Directory, Remedy Ticketing, Microsoft MCP, IT Help Desk

Description:


Responsibilities of the Help Desk Analyst Include:

Provide assistance hardware and software assistance to users via phone
Provide support to Windows OS laptops and desktops
Utilize the Remedy ticketing system to assign tickets and track status
Re-set passwords in Active Directory
Troubleshoot workstation connectivity
Triage user issues and assign issue via Remedy to next level support staff.
Assign tickets to internal and external support staff

Required Skills/Experience:

3+ years professional experience providing support via phone
Hands on knowledge in resolving issues with PCs, Laptops, and Printers
Strong working knowledge of Windows 7, 10 and XP Operating Systems
Experience utilizing Remedy ticketing system
Experience utilizing Active Directory

Certification/Experience:

Microsoft MCP
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 70859 while calling.
 
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(Analyst: Active Directory, Remedy Ticketing, Microsoft MCP, IT Help Desk in Atlanta, GA)
     
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