ITIL Oral And Written Communication Troubleshoot Analyst (Jobs in Atlanta, GA)   Requirement id 72660 Job title Analyst Job location in Atlanta, GA Skills required Field Tech (Desk Side) Support Analyst, A+ Certification, Customer Service Skills, ITIL Oral And Written Communication Trou Open Date 24-Aug-2018 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Field Tech (Desk Side) Support Analyst, A+ Certification, Customer Service Skills, ITIL Oral And Written Communication Trou Start Date :08/30/2018 End Date :06/30/2019 Submission Deadline :09/15/2018 Client Info : Field Tech (Deskside) Support Analysts Purpose: The Atlanta Public School System is seeking the services of multiple Field Tech Support Analysts to provide direct first-line deskside support to APS schools and administrative locations. Summary: The Field Tech Support Analyst will be assigned to 1 or more schools or locations. The number of assigned locations will depend on the student enrollment and number of employees. He/she will work under the general supervision of the APS IT School Support Specialists. Scope of Work/Key Responsibilities: Monitor support tickets submitted from assigned locations, troubleshoot and resolve issues reported. Perform support activities including but not limited to: o Install applications onto devices as required for instruction. o Escalate major issues to appropriate Tier 3 technical teams. o Checking computer labs & media center computers several times per week. o Install OS updates and patches on Apple and Windows based PC devices. o Checking Interactive Whiteboards (and Projectors) to ensure that they are functional. o Troubleshoot and/or replace Kronos hardware. o Maintain and troubleshoot location Marquee signs. o Troubleshoot and resolve minor wireless and network issues. o Install and configure printing devices. o Update user and asset information in database (as necessary) Provide support for IT projects in the schools. Follow established processes and procedures. Report to IT School Support Specialists any suggestions that will improve process or make support easier or more efficient. Work with schools to understand technology needs and funnel requirements to IT department through reporting manager/supervisor. Maintain exceptional customer service posture at ALL TIMES. Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes. Record and submit checklists or other documentation as may be required. Must attend mandatory monthly professional development meetings. Contract Duration: 1 year (initial) Option to extend annually - based on performance. Skills and Qualifications: 3 years work experience minimum … 5+ years preferred: A+ Certification Strong customer service skills Strong oral and written communication skills Proficient in understanding network infrastructure and wireless support Prior experience with deskside support is a MUST. Microsoft Windows certification is a plus ITIL experience/certification is a plus Must have clean criminal record with the ability to pass fingerprint background check Must be authorized to work in the Unites States. Must hold a valid drivers license and dependable personal vehicle. Personal Attributes: Creativity and strong attention to detail Ability to work independently and effectively on tight deadlines, as necessary Excellent command of English language Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers Positive and productive team player Desire to learn new skills as technology evolves. Business casual attire Neat and clean appearance to include personal hygiene Education/Training: Minimum of Associate degree (preferred)   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 72660 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Field Tech (Desk Side) Support Analyst job openings in Atlanta, GA Jobs List Sr Field Tech (Desk Side) Support Analyst - 52471 Create date: 31-Jul-2017 Start Date : 08/06/2017 End Date : 06/30/2018 Submission Dead Line : 08/18/2017 client info : APS - IT Description : The Atlanta Public School System is seeking the services of a Sr Field Tech. Support Analyst to provide advanced first-line desk side support to APS schools and administrative lo.... (This job is for - ITIL Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Field Tech (Deskside) Support Analyst - 52450 Create date: 25-Jul-2017 Start Date : 07/31/2017 End Date : 06/30/2018 Submission Dead Line : 08/31/2017 client info : APS - IT Description : Field Tech (Deskside) Support Analysts Purpose: The Atlanta Public School System is seeking the services of multiple Field Tech Support Analysts to provide .... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Sr Field Tech (Desk Side) Support Analyst - 49334 Create date: 20-Nov-2015 Description: The Client is seeking the services of multiple Sr Field Tech. Support Analysts to provide advanced first-line desk side support to Client schools and administrative locations. The Sr Field Tech. Support Analyst will be assigned to 1 or more schools or sites (up to a max of 3 sites). The number of assigned sites will dep.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA))    Field Tech (Desk Side) Support Analyst job openings in other states Jobs List NCAOC - Field Tech Specialist- Harnett County (725769) Create date: 06-Dec-2023 Start date :12/18/2023 End Date : 06/30/2024 Submission deadline :12/11/2023 Client Info : NCAOC Description : ------------------------------------------------------ ***This is an on-site position. ***The driving radius from the contractors home to their assigned duty station should be at m.... (This job is for - job Jobs in NC Lillington Specialist - (in Lillington, NC))     (Analyst: Field Tech (Desk Side) Support Analyst, A+ Certification, Customer Service Skills, ITIL Oral And Written Communication Trou in Atlanta, GA)

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