Service Desk Support A+ Certification Wireless Support Mailbox Microsoft Windows C   Requirement id 99677 Job title Analyst Job location in Atlanta, GA Skills required Service Desk, HDICSR Certification, Customer Service Skills, Service Desk Support A+ Certification Wi Open Date 30-Oct-2019 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Service Desk, HDICSR Certification, Customer Service Skills, Service Desk Support A+ Certification Wi start date: End date: submission deadline: client info : APS - IT Description: Service Desk Analyst Purpose: The Atlanta Public School System is seeking the services of a Service Desk Analyst to provide direct first-line level 1 service desk support to APS schools and administrative locations. Summary: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the proficiency and level of expertise, the Service Desk Analyst may be selected to be part of the level 2 support (within the service desk) to provide expert support to other Analysts for critical issues or applications. Scope of Work/Key Responsibilities: Monitor telephone system and take calls from APS users Log all reported incidents, Fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact in accordance with established SLAs Escalate incidents to level 2 or level 3 support according to established processes and procedures Track and follow-up on incidents escalated to technical teams to ensure issues are resolved promptly and closed Remotely connect to user computers and assist with resolving issues as necessary. Perform proactive support activities including but not limited to: o Ensuring that antivirus software installed on all machines and scans are completed routinely. o Update user and asset information in database (as necessary) Provide support for APS IT projects (as needed) Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient Maintain exceptional customer service posture at ALL TIMES Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes Record and submit checklists or other documentation as required Contract Duration: 1 year (initial) Option to extend annually - based on performance Skills and Qualifications: 3+ years work experience (minimum) … 5+ years preferred: HDICSR certification (or similar)preferred Strong customer service skills Prior experience with service desk support is a MUST Prior experience working as a desk side support analyst is a plus A+ Certification is a plus Proficient in understanding of network, wireless support Knowledge of best practice security standards and techniques is a plus Microsoft Windows certification is a plus ITIL experience/certification is a plus Must have clean criminal record with the ability to pass finger-print background check Must be authorized to work in the Unites States Personal Attributes: Creativity and strong attention to detail Ability to work effectively on tight deadlines, as necessary Excellent command of English language Oral and written communication skills Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers Ability to work under pressure and stay calm/focused when working with irate customers or users Positive, productive team player Desire to learn new skills and improve Education/Training: Minimum of Associate degree preferred 3+ years experience in Service Desk support. Equivalent combination of education and experience will be consi   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 99677 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Service Desk job openings in Atlanta, GA Jobs List GTA Knowledge Management Specialist Sr. (705887) Create date: 07-Mar-2023 Hybrid Start date :03/20/2023 End Date :09/20/2023 Submission deadline :3/9/2023 Client Info :GTA Description : --------------------------------------------------- JOB SUMMARY: The primary responsibility of the Knowledge Management Specialist, Senior is to encourage correct an.... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) Service Help Desk Support Tech -57394 Create date: 30-Jun-2022 Start Date : 07/05/2022 End Date : 12/31/2022 Submission Deadline : 7/5/2022 Client Info : ATL - AIM General Note: * Position Location Remote Description : The Service Help Desk Support Tech possesses extensive knowledge of installing, configuri.... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA)) GDOT IT Support Specialist 1 (616955) Create date: 03-Jan-2020 Start Date :01/20/2020 End Date :12/31/2020 Submission Deadline :01/07/2020 Client Info :GDOT - IT IFRA Description : - Providing Tier 1 support by actively maintaining Help Desk ticket queue, ensuring a timely response to issues - Respond to problems as reported by.... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA))    Service Desk job openings in other states Jobs List 2210 Customer Support Analyst B. Intermediate (RFQ) - SP Create date: 27-Apr-2026 Bid URL: https://s3.ariba.com/Buyer/Main/aw?awh=r&awssk=xzn_aFNQI4vVF1xL&realm=myfloridamarketplaceFLAIR&passwordadapter=AribaSupplierNetworkUser&dard=1 Note: Online Submission Submission Deadline: 5/7/2026 5PM EST Start Date: 5/11/2026 End Date:6/30/2026 with possible renewal, based on excellence in work provi.... (This job is for - Troubleshooting Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) Desktop Support III - 157286 Create date: 06-Apr-2026 Start date : 05/04/2026 End Date : 06/30/2026 Submission deadline : 4/8/2026 at 4:00 PM CST. Client Info : DOT Note: * Interview Process: Video conference via Teams * Remote or Onsite? Candidates must be CURRENT WI residents. No relocation allowed. * This role will be hybr.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk III - 156318 Create date: 11-Mar-2026 Start date :4/6/2026 End Date : 06/30/2026 Submission deadline :3/13/2026 at 4:00 PM CST. Client Info : DOT Note: * Interview Process: via Microsoft Teams * Remote or Onsite: Candidates must be CURRENT WI residents. No relocation allowed. Required to be onsite 2 days a week under curr.... (This job is for - Troubleshoot Jobs in WI Madison Consultant - (in Madison, WI)) Service Desk Analyst - 454 Create date: 24-Jan-2025 No of Submissions: 2 Start Date : 2/10/2025 End Date : 1+ Year from start date Submission Deadline : 2/7/2025 Client Info : OAKLAND COUNTY Department of Information Technology Description: Service Desk Analyst. Assists user community with the documentation and resoluti.... (This job is for - job Jobs in MI Pontiac Analyst - (in Pontiac, MI)) FCCS - Service Desk 1/ SD1 (755252) Create date: 10-Jan-2025 No of Submissions : 2 Start date : 01/27/2025 End Date : 06/30/2025 Submission deadline : 01/14/2025 Client Info : FCCS Note: * Service Desk 1 (SD1) * Active CompTIA A+ certification, relevant industry experience and local to Columbus, OH is required. Descripti.... (This job is for - job Jobs in OH Columbus Consultant - (in Columbus, OH))     (Analyst: Service Desk, HDICSR Certification, Customer Service Skills, Service Desk Support A+ Certification Wi in Atlanta, GA)

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