Windows 7 Windows 10 INSTALLATION Support Patching And Troubleshooting IT Help Des   Requirement id 101625 Job title Analyst Job location in Atlanta, GA Skills required Active Directory, Remote Admin Software Such As Dameware Or VNC, Ticketing Systems, Windows 7 Windows 10 INSTALLATION Suppor Open Date 31-Dec-2019 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Active Directory, Remote Admin Software Such As Dameware Or VNC, Ticketing Systems, Windows 7 Windows 10 INSTALLATION Suppor start date:1/13/2020 End date:01/12/2021 submission deadline:1/3/2020 Description: Job Summary: **This role is a Level 1 Tier support and will consist of about 90% hands-on support, supporting internal and external user at different sites with some phone based support** General Description Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and via Skype. Provide assistance concerning the use of computer hardware and software, mobile devices including printing, installation, word processing, electronic mail, and operating systems. Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLAs. Job Responsibilities • Oversee the daily performance of computer systems and applications. • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLAs until resolved. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Refer major hardware or software problems or defective products to third party support vendors for service. • Develop training materials and procedures, or train users in the proper use of hardware or software. • Confer with staff, users, and management to establish requirements for new systems or modifications. Preferred Qualifications • 3+ years experience performing as Help desk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college • OR High school diploma or GED AND 5+ year of experience providing software or hardware customer support of technical assistance to computer users.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 101625 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Active Directory job openings in Atlanta, GA Jobs List GDOT Sr. Windows Engineer SharePoint Administrator (711380) Create date: 19-May-2023 start date : 06/12/2023 End date : 06/30/2024 submission deadline : 05/24/2023 client info : GDOT - IT IFRA Note : * Hybrid Description : As part of the System Operations Team, you will help maintain multiple SharePoint farms,.... (This job is for - Infrastructure Jobs in GA Atlanta Administrator - (in Atlanta, GA)) GA CJCC Help Desk Analyst 2 (703547) Create date: 01-Feb-2023 start date : 02/20/2023 End date : 05/19/2023 submission deadline : 02/06/2023 client info : CJCC Note : * Onsite * Interview Type : Either Web Cam or In Person Description : Under general supervision, assists custo.... 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