Windows Experience Mac OS Analyst (Jobs in Atlanta, GA)   Requirement id 113049 Job title Analyst Job location in Atlanta, GA Skills required Ticketing Systems, O365 Core Applications, Microsoft Office Integration, Windows Experience Mac OS Open Date 15-Jan-2021 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Ticketing Systems, O365 Core Applications, Microsoft Office Integration, Windows Experience Mac OS Start Date :02/15/2021 End Date :06/30/2021 Submission Deadline :01/20/2021 Client Info : GTRI-Enterprise Systems Department Note : * Agency Interview Type : Web Cam Interview Only Description : It seeks an IT Support Specialist to provide end-user support in efficient and effective utilization of software applications. Troubleshoot existing applications as well as identifying, analyzing and recommending adoption of new applications. Document processes and conducts analysis. Exceptional customer service will be required. The position will be based out of Atlanta, Georgia. Candidate must be a US CITIZEN to be considered for this position. - Support and maintain software applications across unit(s) to include prompt addressing and resolution of software related issues. - Provide ongoing user support and resolution for system, application and/or data issues. Troubleshoot and correct processing errors. - Assist with the development and maintenance of specifications associated with system or application function development, implementation, and/or modification. - Develop and deploy end user application feedback systems, analyze results and recommend improvements. - Plan and conduct preventive maintenance including installation of service packs, patches, hot fixes, etc. Conduct post maintenance follow-up. - Participate in the development and presentation of user training programs. - Develop and maintain business and technical documentation in support of software applications and interfaces. - Identify and recommend as appropriate, software related products and services to improve existing processes. - Lead periodic upgrades including feature evaluation, implementation, communication and post production end user support for systems. - Be the level 1 support for all incoming calls/emails/tickets etc. - Develop user guides for customers and internal help desk - Work with system functional owners to strategize and alleviate any recurring customer support issues - Analyze and implement tool to improve customer service, including self service help, video etc. - Track and report customer support tickets counts, response times, demographic trends etc. to improve customer support - Analyze customer request coming in to discuss with technical team or leadership of proposed improvement. - Collaborate with customers, business analysts and cross-functional teams to develop innovative solutions to commonly occurring support issues. SPECIALIZED SKILLS: This job requires in-depth knowledge of and skills in software applications support organization and processes including relational database concepts, report writing, trouble shooting and problem resolution, user training and support documentation development. Analytical skills, customer service orientation and communication skills are required as is knowledge of software applications. Strong organization skills and attention to detail. Excellent public relations and customer service skills. Good knowledge in SQL. The candidate need to demonstrate advanced troubleshooting and logical problem-solving abilities. Independently reliable, performs tasks without supervision, and detailed and quality conscious are the must. Specialized skills preferred: • Experience using project management tools like JIRA, Confluence, MS Project or Primavera • Knowledge in Oracle SQL Developer, database and relational data models • Experience working in web application development teams   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 113049 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Ticketing Systems job openings in Atlanta, GA Jobs List GTRI - IT Support Specialist 1 (629551) Create date: 13-May-2020 Start Date :06/01/2020 End Date :12/31/2020 Submission Deadline:05/18/2020 Client Info:GTRI-Enterprise Systems Department Note: * Candidate must be a US CITIZEN to be considered for this position. Description: Provide end-user support in efficient and effective util.... 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(This job is for - SDLC Jobs in SC Columbia Consultant - (in Columbia, SC)) PennDOT- TS2 A1 SC3 (751566) Create date: 20-Nov-2024 Job Title: PennDOT- TS2 A1 SC3 (Workstation Specialist District 2, Clearfield County) (751566) Start date : 12/16/2024 End Date : 06/30/2025 Submission deadline : 11/21/2024 Client Info : PennDOT Note: * ***This requisition will feature first round interviews via Teams.*** job Jobs in PA ClearfieldCounty Consultant - (in Clearfield County, PA)) DBHDS - Technical Support Analyst 2 - (747139) Create date: 16-Sep-2024 Onsite No of Submissions : 2 start date :09/30/2024 End date :03/23/2025 submission deadline : 9/19/2024 client info : DBHDS Note: * Agency Interview Type: Web Cam Interview Only * TWO ROLES! Pls submit your TOP TWO candidates only! * Duration: Exp.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) NSU - Help Desk Analyst 2 - (731254) Create date: 13-Mar-2024 Job Title: NSU - Help Desk Analyst 2 - 100% ON SITE (731254) Onsite start date :03/25/2024 End date :07/08/2024 submission deadline :3/18/2024 client info :NSU Description : Interviews: Initial Web based IVs conducted but IN.... (This job is for - job Jobs in VA Norfolk Analyst - (in Norfolk, VA))     (Analyst: Ticketing Systems, O365 Core Applications, Microsoft Office Integration, Windows Experience Mac OS in Atlanta, GA)

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