ServiceNow Remedy Oral And Written Communication Help Desk Support Analyst (Job   Requirement id 139516 Job title Analyst Job location in Atlanta, GA Skills required Associates Degree, O365 Pro Plus Core Applications, Helpdesk Ticketing System, ServiceNow Remedy Oral And Written Commu Open Date 09-Mar-2023 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Associates Degree, O365 Pro Plus Core Applications, Helpdesk Ticketing System, ServiceNow Remedy Oral And Written Commu start date : 03/27/2023 End date : 06/30/2023 submission deadline : 03/14/2023 client info : DHS Note : * Remote * Web Cam Interview Only Description : Position Responsibilities: •Receive and track onboard and offboard requests; check the requests for completeness and accuracy. •Submit requests for Active Directory (AD) and Office365 accounts for new hires through the ServiceNow ordering system. •Submit request for setup and delivery of equipment and wireless devices of new hires. •Coordinate with department requestors for additional application access requests. •Track progress of requests to completion and escalate to vendors and management as needed. •Review accounts for accuracy of provision or deprovision based on requests. •Test new accounts upon creation for successful login to equipment, network, office 365 email, and remote VPN. •Confirm onboard accounts are assigned correct group memberships, mapped network drives, and ServiceNow profiles as requested. •Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards. •Communicate status of processed onboard or offboard requests to hiring managers. •Resolve requests within SLA while providing the highest level of customer service. •Display a consistent understanding of compliance to assist in high priority escalations and requests. Qualifications & Skills Required: • Minimum 2+ years of help desk support. • One-year proven experience with Office 365 Pro Plus core applications. • One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.). • Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines. • Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting. • Detail oriented with the ability to work independently and remote. • Excellent oral, written, and interpersonal communication. • Experience in performing well under pressure. • Capable of working competently with personnel at multiple levels of the organization. • Experience with ServiceNow and/or Okta is a plus. • Must have work authorization that allows candidate to work in the United States.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 139516 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Associates Degree job openings in Atlanta, GA Jobs List SAO Project Testing Coordinator (749176) Create date: 09-Oct-2024 Hybrid No of Submissions : 4 start date : 11/11/2024 End date : 06/30/2025 submission deadline : 10/14/2024 client info : SAO Note: * Agency Interview Type: Either Web Cam or In Person Description : Agen.... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Desktop Support Technician -63115 Create date: 14-Aug-2024 No of Submissions : 4 start date : 08/19/2024 End date :02/14/2025 submission deadline : 08/19/2024 client info : ATL - AIM General Note: * Position Location : On Site Description : Job Title: IT De.... 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(This job is for - Spreadsheet Helpdesk Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GA DHS - ID Analyst (703939) Create date: 10-Feb-2023 Remote Start date :03/06/2023 End Date :06/30/2023 Submission deadline :02/17/2023 Client Info :DHS Description : --------------------------------------------- *THIS IS NOT A TECHNICAL SUPPORT POSITION. THIS POSITION IS AN ADMINISTRATIVE ROLE *Local Metro Atlanta area.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA))    Associates Degree job openings in other states Jobs List System Analyst 3 - 160489 Create date: 26-Jun-2026 Start date :7/27/2026 End Date : 09/30/2027 Submission deadline : 7/2 @10am EST Client Info : MDOS Note: * Local candidates ONLY. Must be located within 1 hour of Lansing, MI at time of submission. * This position has on-site/in person workdays of Tuesday/Wednesday (must work 8 hours per.... 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