Help Desk Active Directory Analyst (Jobs in Atlanta, GA)   Requirement id 141455 Job title Analyst Job location in Atlanta, GA Skills required Windows, Technical Support, MS Outlook, Help Desk Active Directory Open Date 07-Jun-2023 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Windows, Technical Support, MS Outlook, Help Desk Active Directory Hybrid Start date :07/03/2023 End Date :06/30/2024 Submission deadline :06/09/2023 Client Info :DOAS Description : ------------------------------------------------------ Agency: Dept. of Administrative Services General Description Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLAs. Job Responsibilities • Oversee the daily performance of computer systems and applications. • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLAs until resolved. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Refer major hardware or software problems or defective products to third party support vendors for service. • Develop training materials and procedures, or train users in the proper use of hardware or software. • Confer with staff, users, and management to establish requirements for new systems or modifications. Preferred Qualifications • 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, COTS applications. Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 141455 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    Windows job openings in other states Jobs List Network Technician - 64424 Create date: 21-May-2025 Start Date :6/5/2025 End Date :06/30/2026 Submission Deadline :05/27/2025 Client Info : CO DOT Note: * Position Location: On Site * Candidate Must Be Local Description: NOTE: This is 100% on site, with 5-8hr days to start, and then move to 4-10s .... 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