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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Hardware Troubleshooting Analyst
(Jobs in Atlanta, GA)
 
Requirement id 141575
Job title Analyst
Job location in Atlanta, GA
Skills required Operating Systems, IT Systems Engineering, Software Licenses, Hardware Troubleshooting
Open Date 12-Jun-2023
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Analyst: Operating Systems, IT Systems Engineering, Software Licenses, Hardware Troubleshooting

Hybrid

start date :07/05/2023

End date :06/30/2024

submission deadline : 06/13/2023

client info : DOAS

Description :

-------------------------------------------

Systems Analyst

This candidate will have experience working with business users, understanding their needs and wants, quantifying them into technical requirements and working with developers.

This candidate will have a high-level understanding of computer technology such as Windows 11, computer hardware and software installations, management of keys and application rights for users.

This candidate will be responsible for a variety of tasks associated with IT operations and support:

1. Monitoring and resolving technical and operational issues with applications and working with developers to
resolve those issues quickly.
2. Extensive experience resolving issues with computer systems and applications.
3. Answering user inquiries regarding computer software or hardware operation to resolve problems.
4. Monitor ticket queues, assign tickets to appropriate internal and external support staff.
5. Performing procurement tasks for IT resources such as buying software, hardware, applications licenses.
6. Managing software licenses for the agency.
7. Writing Standard Operating Procedures (SOPs) and Quick Reference Guides to document IT support
processes and educate end users on best practices.
8. Experience working in Sharepoint is a plus.

Required Skills

1. Strong organization and prioritization skills.
2. Ability to troubleshoot, debug and prioritize technical issues.
3. Excellent written and oral communication skills.
4. Bachelors degree in a related field from an accredited college or university AND five years of related
experience OR Associates/Vocational/Technical degree in a related field from an accredited college or
university AND Five years of related experience OR Five years of experience at the lower level Systems
Analyst 1 (ITP020) or position equivalent. Note: An equivalent combination of education and job specific
experience that provided the knowledge, experience and competencies required to successfully perform
the job at the level listed may be substituted on a year-over-year basis.

Preferred Qualifications

1. Sharepoint 2013 or 2019 is a plus.
2. Experience working in Amazon Web Services (AWS) is a plus.
3. Experience with PowerShell.
4. Extensive experience in Active Directory.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 141575 while calling.
 
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(Analyst: Operating Systems, IT Systems Engineering, Software Licenses, Hardware Troubleshooting in Atlanta, GA)
     
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