Consultant (Jobs in Atlanta, GA)   Requirement id 50125 Job title Consultant Job location in Atlanta, GA Skills required TCP/IP, Wireless Communications, LAN Speeds And General Problems, not found, Functionality Of Laptops, Desktops, Printers, And Scanners., Open Date 03-Dec-2015 Close Date Job type Not specified Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: TCP/IP, Wireless Communications, LAN Speeds And General Problems, not found, Functionality Of Laptops, Desktops, Printers, And Scanners., Description: Provides technical assistance and support for incoming queries and issues related to agency computer systems, software (e.g. Windows 7, Office 2013, IE browsers), and hardware from users. Provides assistance in person, over the phone, by remote control, walk-ins, emails, and desk side support. Supports and responds to 350+ users problems and 2000+ devices in a timely fashion, demonstrating courtesy and respect with customers to ensure complete problem resolution and satisfaction through appropriate follow-up. Tracks all user problems using the agency tracking system. Distributes and reviews user equipment as required, updates inventory asset management systems with assigned equipment. Ensures equipment is clean, up to date and operational. Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, and other assigned peripherals. Troubleshoots desktop and network printing problems for various vendor printing devices. Resolves issues submitted from the help desk Telecom admin; escalates issues to the Systems Administrator when necessary. Places support calls through online problem tracking system for each vendors printers/copiers to include HP, Dell, Canon, Gordon, Verizon, Lenovo, and others. Tracks problems in tracking system, ensuring vendor support and follows through until problem is rectified. Understanding and operational knowledge of Windows Operating Systems and applications, security software, Microsoft Office applications, various browsers, Go To Meeting, and agency applications. Provides assistance to users on various vendor wireless networks. Understanding of home wireless networks and router setups. Supports telecommunication devices and services. Ascertains IT problems from the working level helpdesk analyst and assists with difficult trends for reporting to IT management at weekly meetings. Train users on use of IT hardware and software (e.g.: laptops, portable printers, login, GroupWise Email, etc.). Create user support documentation and instructions for users. Provides support and training to end users and other helpdesk staff. Serves as secondary support for telecommunication systems.Basic understanding of phone lines and systems.Experience in supporting voicemail platforms.Answers customers questions dealing with functionality of telecommunications equipment. Ex. smartphones, hot spots, and air cards. Basic understanding of virtual meetings applications. Ex. Go to Meeting, Go to Webinar, Business Skype Other duties as assigned. Must be able to multi-task, prioritize problems, and manage time to ensure timely resolution of responsibilities. The individual will work in a team environment and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions. Can coincide with other co-workers or peers without exhibiting behavioral extremes. Performs work activities requiring negotiating, instructing, persuading or speaking to others; and respond appropriately to constructive criticism from a supervisor. The ability to perform work unsupervised, make certain decisions independently and understand appropriate timing to escalate problems. Distributes user requests to other support desk staff when high call volume or work is at peak levels. This position occasionally requires evening and weekend work. Must be able to lift 40 pounds. Position requires standing, sitting, walking, kneeling under desks. Required Skills: * Knowledge of TCP/IP, wireless communications, LAN Speeds and general problems, * Good knowledge of DHCP, DNS, and WINS. Microsoft Operating Systems, Office Applications, and browsers. * Understanding functionality of laptops, desktops, printers, and scanners.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 50125 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), TCP/IP, Wireless Communications, LAN Speeds And General Problems job openings in Atlanta, GA Jobs List Technical Lead - 54168 Create date: 29-Oct-2018 Start Date :11/15/2018 End Date :05/14/2019 Submission Deadline :11/02/2018 Description : Please list Responsibilities 1 Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troublesh.... (This job is for - VPN Jobs in GA Atlanta TechLead - (in Atlanta, GA))         (Consultant: TCP/IP, Wireless Communications, LAN Speeds And General Problems, not found, Functionality Of Laptops, Desktops, Printers, And Scanners., in Atlanta, GA)

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