SLA Consultant (Jobs in Atlanta, GA)   Requirement id 51472 Job title Consultant Job location in Atlanta, GA Skills required Subject Matter Expert, Call Center Supervisor, Customer Service And Process Improvement, SLA Open Date 10-Feb-2016 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Subject Matter Expert, Call Center Supervisor, Customer Service And Process Improvement, SLA Description: The Call Center Supervisor is responsible for handling the day-to-day operations of the Contact Center providing supervision by coordinating assignments, coaching and mentoring, and giving direction to staff. This position also supports the Manager of the Customer Contact Center with personnel issues and directing administrative activities. Some of the duties of the Call Center Supervisor include: -Assisting customers either by phone or in person -Reviewing confidential tax information -Researching inquiries online through our integrated tax system -Providing account maintenance according to tax laws and policies and procedures -Providing customer support for online self-service functions through the Georgia Tax Center -Providing knowledgeable and accurate information in a timely and friendly manner -Ensuring SLAs are met using daily Key Performance Indicators -Monitoring calls for quality and technical correction Required Skills: * The Call Center Supervisor serves as a subject matter expert by providing leadership through: * Coaching and mentoring * Setting a good customer service example and providing feedback * Develop and implement procedures and guidelines that support performance goals related to customer service and process improvement * Duties require strong interpersonal and team-building skills, effective problem-resolution techniques * Ability to motivate and support employees given a fast-paced, productivity-driven work environment.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 51472 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Subject Matter Expert job openings in Atlanta, GA Jobs List ELearning Designer _ 55429 Create date: 11-Feb-2020 Start Date : 02/10/2020 End Date : 05/31/2020 Submission Deadline : 02/19/2020 Client Info : GaDOAS Description : The eLearning Instructional Designer contractor is responsible for the design, development and implementation of online courses using Articulate Studio and.... (This job is for - LMS Jobs in GA Atlanta Designer - (in Atlanta, GA)) ELearning Designer _ 55417 Create date: 07-Feb-2020 Start Date : 02/17/2020 End Date : 05/31/2020 Submission Deadline : 02/14/2020 Client Info : GaDOAS Note: * During the interview a test will be administered to verify qualifications from the candidate. Description : The eLearning Instructional Designer .... (This job is for - job Jobs in GA Atlanta Designer - (in Atlanta, GA))    Subject Matter Expert job openings in other states Jobs List MCDIT - Technical Specialist- Senior (766528) Create date: 25-Jun-2025 Start Date :7/1/2025 End Date :12/31/2025 Submission Deadline :07/01/2025 Client Info : NCDIT Note: * Agency Interview Type: Webcam Interview Only * Hybrid Position Description: The Technical Specialist is a senior-level resource with sp.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Infrastructure Solutions Architect 3 - 138929 Create date: 13-Jan-2025 No of Submissions: 1 Start Date: 2/10/2025 End Date: 1 Years from projected start date Submission Deadline: 1/16 at 10am EST. Client: MDOT Note: * Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. Use of headphones is stro.... (This job is for - job Jobs in MI Lansing Architect - (in Lansing, MI)) NCDPS - Technical Writer- Expert (745828) Create date: 28-Aug-2024 No of submissions : 2 Start date : 09/09/2024 End date : 09/08/2025 Submission Deadline : 08/30/2024 Client info : NCDPS Note : * Agency Interview Type : Either Webcam Interview or In Person * ***This is a hybrid position. The candidate will be expected to be onsite 2-3 d.... (This job is for - job Jobs in NC Raleigh Consultant - (in Raleigh, NC)) NCDST - Business Analyst (703541) Create date: 03-Feb-2023 Onsite Start date :03/15/2023 End Date :03/15/2024 Submission deadline :02/09/2023 Client Info :NCDST Description : --------------------------------------------- ***This position is onsite in Raleigh, NC. ***Candidate must be on-site 4 days a week and can work from home one day a.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Software Architect - 402 Create date: 29-Nov-2022 start date:1/3/2023 End date:2+ Years from start date submission deadline:01/13/2023 Note: * This position is open to local candidates as well as candidates seeking 100% remote opportunities. Description: When submitting candidates please hig.... (This job is for - job Jobs in MI Pontiac Architect - (in Pontiac, MI))     (Consultant: Subject Matter Expert, Call Center Supervisor, Customer Service And Process Improvement, SLA in Atlanta, GA)

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