Customer Service Consultant (Jobs in Atlanta, GA)   Requirement id 136612 Job title Consultant Job location in Atlanta, GA Skills required Customer Service Skills, Data Entry, Oral And Written Communication, Customer Service Open Date 26-Sep-2022 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Customer Service Skills, Data Entry, Oral And Written Communication, Customer Service start date:10/3/2022 End date:06/30/2023 submission deadline:10/07/2022 client info : APS - IT Note: * Candidate Must Be Local Description: The Atlanta Public School System is seeking the temporary services of multiple Transportation Call Center Contact Agents to provide direct first-line level 1 service desk support to APS schools and administrative locations. Summary: The Transportation Call Center Contact Agent will work with a team of other Transportation Call Center Contact Agents, under the general supervision of a Transportation Call Center Contact Agent Lead and a Transportation Manager who is responsible overall for the Call Center operations. Depending on the proficiency and level of expertise, the Transportation Call Center Contact Agent may be selected to be part of the level 2 support (within the service desk) to provide expert support to other analysts for critical issues or applications. Scope of Work/Key Responsibilities: Monitor answer telephone system and take calls from Parents, Schools, Citizens Make return calls to Parents, Schools and Citizens. Log all reported incidents, Fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact Escalate incidents as dictated. Track and follow-up on incidents escalated to technical teams to ensure issues are resolved promptly and closed Remotely connect to user computers and assist with resolving issues as necessary. Perform proactive support activities including but not limited to:Provide support for APS IT projects (as needed). Installing and setting up Air Watch on mobile devices Ensuring that antivirus software installed on all machines and scans are completed routinely. Update user and asset information in database (as necessary) Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient. Maintain exceptional customer service posture at ALL TIMES. Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledge base purposes. Record and submit checklists or other documentation as may be required. Skills and Qualifications: 3+ years work experience (minimum) … 5+ years preferred: Strong customer service skills and phone etiquette Maintain confidentiality Prior experience with data entry on databases important Prior experience in a call center preferred. Must have clean criminal record with the ability to pass finger-print background check Must be authorized to work in the Unites States. Personal Attributes: Creativity and strong attention to detail Ability to work effectively on tight deadlines, as necessary Excellent command of English language Excellent command of Spanish Language preferred Oral and written communication skills Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers Ability to work under pressure and stay calm/focused when working with irate customers or users Positive, productive team player Desire to learn new skills and improve Education/Training: Minimum of Associate degree (preferred) 3+ years experience in customer service telephone call center. Equivalent combination of education and experience will be considered.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 136612 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Customer Service Skills job openings in Atlanta, GA Jobs List Call Center Support Rep (Health Services) - 56523 Create date: 19-Aug-2021 start date:08/27/2021 End date:02/28/2022 submission deadline:08/30/2021 client info : APS - IT Note: * Candidate must be local or willing to commute or relocate. Description: we are seeking the services of multiple Call Center S.... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Senior IT Program Manager - 56514 Create date: 16-Aug-2021 start date:8/25/2021 End date:02/28/2022 submission deadline:09/03/2021 client info : APS - IT Description: we are seeking the services of a Program Manager to manage a major district-wide multi-million dollar rollout of interactive boards for o.... (This job is for - job Jobs in GA Atlanta Manager - (in Atlanta, GA)) Project Coordinator - 55336 Create date: 08-Jan-2020 start date:1/6/2020 End date:06/30/2020 submission deadline:1/10/2020 client info : APS - IT Description: Scope of Work/Key Responsibilities: • Maintaining and monitoring project plans, project schedules, work hours, budgets and expen.... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Warehouse Support Technician - 55205 Create date: 30-Oct-2019 start date:11/11/2019 End date:06/30/2020 submission deadline:11/23/2019 Description: Scope of Work/Key Responsibilities: Monitor support tickets submitted for parts requests and promptly assign parts Responsible for picking up obsolete e.... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Field Tech (Desk Side) Support Analyst - 55204 Create date: 30-Oct-2019 start date:11/11/2019 End date:06/30/2020 submission deadline:11/23/2019 client info : APS - IT Description Field Tech (Desk Side) Support Analyst Purpose: The Atlanta Public School System is seeking the services of multiple Field Tech Sup.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA))    Customer Service Skills job openings in other states Jobs List DMAS - Business Analyst 3(762841) Create date: 30-Apr-2025 Start date : 05/19/2025 End Date : 06/30/2025 Submission deadline : 5/5/2025 Client Info : DMAS Note: * Agency Interview Type : In Person Only * Onsite * REPLACING 760236 ON SITE 3 days per week and remote 2 days per week. Duration expected to go 6 mo - 1 yr be.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) NCDIT - System Administrator- Mid Level (761394) Create date: 10-Apr-2025 Start date : 04/21/2025 End Date : 06/30/2025 Submission deadline : 04/16/2025 Client Info : NCDIT Note: * Agency Interview Type : Either Webcam Interview or In Person * Onsite Description : Support customers using good customer service skills including the abi.... (This job is for - job Jobs in NC Raleigh Administrator - (in Raleigh, NC)) NCDIT - System Administrator- Senior (761395) Create date: 10-Apr-2025 Start date : 04/21/2025 End Date : 06/30/2025 Submission deadline : 04/16/2025 Client Info : NCDIT Note: * Agency Interview Type : Either Webcam Interview or In Person * Onsite Description : We need this position that provides desktop support to the 14 agencies.... (This job is for - job Jobs in NC Raleigh Administrator - (in Raleigh, NC)) DMAS - Business Analyst 3 (760236) Create date: 24-Mar-2025 Job Title: DMAS - Business Analyst 3 - IN PERSON IVs ONLY! (760236) Onsite Start date : 04/07/2025 End Date : 06/30/2025 Submission deadline : 3/27/2025 Client Info : DMAS Note: * Agency Interview Type: In Person Only * DMAS Business Analyst 3 - IN PERSON INTER.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) NCDIT - Specialist- Junior (757198) Create date: 20-Feb-2025 Remote No of Submissions : 2 Start date : 02/10/2025 End Date : 06/30/2025 Submission deadline : 02/21/2025 Client Info : NCDIT Note: * Agency Interview Type: Either Webcam Interview or In Person Description : **This is a remote position. T.... (This job is for - ServiceNow Jobs in NC Raleigh Specialist - (in Raleigh, NC))    Customer Service Skills job openings in GA Jobs List Technician I, IT (ES)-REVISED - 52469 Create date: 27-Jul-2017 Start Date : 08/07/2017 End Date : 06/29/2018 Submission Dead Line : 08/04/2017 Description : THIS JOB DESCRIPTION HAS BEEN REVISED TO PROVIDE MORE SPECIFIC CHARACTERISTICS FOR POTENTIAL CANDIATES. Under general supervision, facilitates the maintenance of computer resources; provides techni.... (This job is for - Troubleshooting Jobs in GA Decatur Developer - (in Decatur, GA)) Technician I, Information Technology-ES - 52283 Create date: 13-Jul-2017 Start Date : 07/24/2017 End Date : 06/29/2018 Submission Dead Line : 07/19/2017 client info : GaDCS Description : this position is working with IT, there may be projects to be done on some of our "holidays" which means the individual would be working and getting paid. Under general .... (This job is for - job Jobs in GA Decatur Developer - (in Decatur, GA)) (Consultant: Customer Service Skills, Data Entry, Oral And Written Communication, Customer Service in Atlanta, GA)

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