Developing Testing Enterprise Security Architecture IT Software Developer Speciali   Requirement id 140740 Job title Specialist Job location in Atlanta, GA Skills required Technical Support, Production Support, Design User Training, Developing Testing Enterprise Security A Open Date 09-May-2023 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: Technical Support, Production Support, Design User Training, Developing Testing Enterprise Security A Remote Start date :06/05/2023 End Date :06/30/2024 Submission deadline :05/22/2023 Client Info :GDOT - IT App Description : ------------------------------------------------------ As a Support Specialist for the Custom Applications Operations team within the Georgia Department of Transportation, you will provide technical support, troubleshooting, and issue resolution for custom software applications primarily developed on the .NET framework. You will work closely with clients, end-users, and Software Engineer members to ensure the successful delivery of high-quality support services. Functional areas of the custom applications are all aspects of the business: project information, contract management, invoice management, permit processes, approval workflows, and others. Key Responsibilities: • Provide technical support and troubleshooting .NET in-house custom applications. • Ability to understand technical documentation provided by developers, find the root cause of issues, and add to backlog Sprint list for release fixes. • Assist in fixing bugs and escalate bug issues that require additional resources to the Software Engineers. Document findings and the root cause of the problem and meet with the assigned Software Engineer to provide conclusions. • Run SQL statements in SQL Server and Oracle to analyze issues reported in the application. • Work with the assistance of a Software Engineer when assigned. • Troubleshoot, document, and resolve software issues and bugs. • Analyze, resolve, document, and track support tickets and issues in a ticketing system, add comments, and communicate with the users on the resolution completion. • Collaborate with Software Engineers and development teams to identify areas for improvement in software functionality and user experience. • Communicate effectively with clients and stakeholders regarding technical issues and solutions. • Perform routine tickets, grant access and user provisioning tickets, UI assistance tickets, and handle recurring issues in the application. • Tier one support and work with Software Engineers to resolve problems in the application, an additional level of troubleshooting. • Participate in the database, software, infrastructure upgrade validation, and deployments. • Assist with server upgrades for Business Continuity and Disaster Recovery (BCDR) in GDOT private cloud infrastructure using the VMWare vSphere Metro Stretched Cluster (MSC). • Follow the Information Technology Service Management (ITSM) processes used within GDOT (Incident > Problem > Change) in ServiceNow (Ticking system). Required Qualifications: • Bachelors degree in Computer Science, Information Technology, or a related field • 3+ years of experience in development, software support, or related role • Strong knowledge of the .NET framework and related technologies • Experience with Oracle and SQL Server databases to perform queries • Excellent problem-solving skills and attention to detail • Strong communication skills and ability to work collaboratively with clients and team members • Experience writing knowledge base articles to support custom applications • Developed applications in .NET technologies with Kendo UI Telerik, Web API, REST API, JSON, SQL DB, Oracle database, XML, and HTML5 • Experience with ServiceNow ITSM system is preferred   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 140740 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Technical Support job openings in Atlanta, GA Jobs List GA - DBHDD - Technical Support Specialist (747780) Create date: 30-Sep-2024 Hybrid No of Submissions : 2 start date :10/14/2024 End date :06/30/2025 submission deadline : 10/03/2024 client info : DBHDD OITAPPDev Note: * Agency Interview Type: Either Web Cam or In Person * MUST BE LOCAL TO ATLANTA ONSITE REQUIRED .... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) Administrator -62626 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/06/2024 End date :11/01/2024 submission deadline :04/29/2024 client info : ATL - AIM Aviation Services Note: * Position Location: Hybrid Description : Hartsfield Jackson Atl.... 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(This job is for - EPICEHR Jobs in NC Raleigh Analyst - (in Raleigh, NC))    Technical Support job openings in GA Jobs List KSU Enterprise Application Support Technician 1 (675086) Create date: 28-Jan-2022 Start Date :02/14/2022 End Date :08/12/2022 Submission Deadline :02/2/2022 Client Info :KSU - UITS Note : * Agency Interview Type: Either Web Cam or In Person Description : ON-SITE Job Summary: This position works closely with third .... (This job is for - Jobs in GA Kennesaw Consultant - (in Kennesaw, GA)) KSU Enterprise Application Support Technician 1 (664924) Create date: 05-Oct-2021 Start Date :10/25/2021 End Date :04/29/2022 Submission Deadline :10/11/2021 Client Info : KSU - UITS Note : * gency Interview Type: Either Web Cam or In Person Description : ON-SITE Job Summary: This position works closely with third .... 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