High School Diploma Is Required Analyst (Jobs in Conyers, GA)   Requirement id 158904 Job title Analyst Job location in Conyers, GA Skills required Call Center Experience, Computer Application Engineer, Drivers License, High School Diploma Is Required Open Date 14-Aug-2026 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Call Center Experience, Computer Application Engineer, Drivers License, High School Diploma Is Required Start date : 08/31/2026 End Date: 06/30/2027 Submission deadline : 08/19/2026 Client Info :DDS Note: LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *MUST have Call Center exp* Description: Position Summary The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent receives and resolves customer inquiries related to DDS Online Services account creation and access, identity verification for address change transactions, and the issuance of digital licenses. This role requires strong analytical and problem-solving abilities, excellent communication skills, and a commitment to delivering outstanding customer service. The successful candidate must be capable of managing a high volume of calls while maintaining accuracy, efficiency, and customer satisfaction. Key Responsibilities Respond to and resolve customer inquiries regarding DDS Online Services accounts, identity verification processes, address change transactions, and digital license issuance. Handle an average of 65-90 customer calls per day while maintaining established service levels and quality standards. Provide exceptional customer service by professionally addressing complex customer issues and identifying effective solutions. Maintain accurate documentation and records of customer interactions and transactions. Demonstrate adaptability and a positive attitude in a fast-paced, evolving work environment. Respond professionally and promptly to inquiries from Executive Management, stakeholders, and business partners. Participate in task forces, project teams, and workgroups to support departmental and organizational initiatives. Build and maintain productive relationships with internal departments and external business partners. Contribute to continuous process improvement efforts and support organizational goals. Stay current on policies, procedures, and technology updates relevant to assigned responsibilities. Minimum Qualifications High School Diploma or GED. Two (2) years of full-time experience within the last seven (7) years providing call center support or customer service. Proficiency with computer applications and standard business software. Strong verbal and written communication skills. Ability to effectively manage multiple priorities while maintaining a high level of customer service. Preferred Qualifications Candidates who meet the minimum qualifications and possess one or more of the following will be given preference: Three (3) years of experience processing drivers license transactions. Five (5) years of experience in a high-volume call center environment. Four (4) years of customer service experience. Proficiency using Windows 11 and Microsoft Office applications. Experience working with identity verification or credential issuance processes. Demonstrated ability to troubleshoot and resolve customer issues efficiently. Knowledge, Skills, and Abilities Excellent customer service and interpersonal skills. Strong problem-solving and critical-thinking abilities. Ability to communicate effectively with customers, management, and stakeholders. Strong organizational skills with attention to detail and accuracy. Ability to work independently and collaboratively in a team environment. Adaptability and willingness to embrace change in a dynamic workplace.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 158904 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    Call Center Experience job openings in other states Jobs List Managed Care Specialist - 66305 Create date: 02-Sep-2026 Start date: 09/28/2026 End Date : 12/31/2026 Submission deadline: 09/07/2026 Client Info: TN TennCare Note: *The position is a hybrid position in downtown Nashville, TN. The contractor will work onsite and remotely based on the teams schedule. *The position is contract for 12 months with an opportuni.... 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