Operating Systems Office365 Exchange Windows Chrome Experience Administrator (J   Requirement id 134387 Job title Administrator Job location in Forsyth, GA Skills required Desktop Support, Mac IOS, PRINTER/SCANNER SETUP, Operating Systems Office365 Exchange Win Open Date 09-Jun-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Administrator: Desktop Support, Mac IOS, PRINTER/SCANNER SETUP, Operating Systems Office365 Exchange Win Start date :07/04/2022 End Date :06/30/2023 Submission deadline :06/14/2022 Client Info :GDC - OIT Description : The Georgia Department of Corrections (GDC) protects the public by operating safe and secure facilities through the development of professional staff and effective offender management. GDC is seeking a Technical Support/GETS Administrator to ensure that proper technology operations so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Responsibilities Strategy & Planning • Evaluate documented resolutions and analyze trends for ways to prevent recurring issues. • Alert management to emerging trends in incidents. Acquisition & Deployment • Deploy pre-packaged software as needed using automated deployment tools. • Assist in software releases and rollouts according to change management best practices. Operational Management • Assisting in providing technical support when request volumes are high. • Act as an escalation point for advanced or difficult help requests. • Build rapport with GDC customers. • Escalate incidents with accurate documentation to GETS technician or vendor, when required. • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. • Use remote tools and diagnostic utilities to aid in troubleshooting. • Research solutions through internal and external knowledgebase as needed. • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. • Install antivirus software and ensure virus definitions are up to date Microsoft Surface devices. • Test fixes to ensure problem has been adequately resolved. • Perform post-resolution follow-ups with GDC customers as required. • Develop help sheets and FAQ lists for end users. • Contribute to technician knowledgebase and training as needed. • Reinforce SLAs to manage end-user expectations. • Provide suggestions for continual improvement. Position Requirements Formal Education High School diploma or GED AND training and experience necessary to independently provide technical support to users. Knowledge & Experience • Knowledge of advanced computer hardware, including laptops, desktops, MACs, printers, copiers, and Microsoft Surface devices. • Experience with desktop operating systems. • Experience in enterprise level asset management using ServiceNow. • Extensive application support experience with Office 365, Windows, MAC, and Chromebooks. • Knowledge of wireless device support. • Working knowledge of a range of diagnostic utilities. • Exceptional written and oral communication skills. • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills. • Strong documentation skills. Personal Attributes • Ability to conduct research into a wide range of computing issues is required. • Ability to absorb and retain information quickly. • Ability to present ideas in user-friendly, business-friendly, and technical language. • Highly self-motivated and directed. • Keen attention to detail. • Proven analytical and problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Exceptional customer service orientation. • Experience working in a team-o   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134387 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    Desktop Support job openings in other states Jobs List Desktop Support I - 145366 Create date: 06-Aug-2025 Start Date :9/2/2025 End Date :12/31/2025 Submission Deadline :8/13/2025 at 4:00 pm CST. 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