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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Workflow Platform Admin Administrator
(Jobs in Georgia, GA)
 
Requirement id 134091
Job title Administrator
Job location in Georgia, GA
Skills required Administartion Skill, Service Cloud, Education And The Implementation Of Education Technology, Workflow Platform Admin
Open Date 26-May-2022
Close Date
Job type Contract
Duration 1 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Administrator: Administartion Skill, Service Cloud, Education And The Implementation Of Education Technology, Workflow Platform Admin

Start date :06/06/2022

End Date :06/02/2023

Submission deadline :05/17/2022

Client Info :Georgia Tech - OIT

Description :

DCAs CRM Services team is seeking a mid-level Salesforce Administrator with 2 - 5 years Salesforce Administration experience. This individual may have additional years of technical experience and have proven ability to analyze, design and optimize processes utilizing the Salesforce platform, increasing user adoption, and driving best practices.

GA TECH is looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions in support of the CRM Services product Road map. Our Salesforce user experience is important to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

They are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate is comfortable interfacing with stakeholders at all levels, with the ability to translate technical information into laymans terms, clearly explaining design options and their potential impact.

The Salesforce Administrator will be part of a high-performing and collaborative CRM Service team to deliver Salesforce Student Success Hub projects in support of undergraduate advising. The position will take direction from to the Applications Developer Manager and report administratively to the Sr. Director of CRM Services team.


This position will have the following responsibilities:

• All aspects of user and license management including new user setup/deactivation, roles, profiles,
permissions, public groups, organization wide defaults, sharing rules
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment
rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings,
mobile administration, dashboards and reports
• Sandbox environment management
• Manage less complex Salesforce integrations - those not handled by Salesforce Developer or
Consultant/Partner.
• Identify, install and maintain appropriate apps from the AppExchange for event management, mass email,
document merge, and more.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional
user experience
• Identify unused or underutilized platform features
• Coordinate efforts on prioritized project and service requests with CRM Services leadership, team members
and Office of Undergraduate stakeholders
• Ensure platform changes are documented and communicated to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training
• Technical documentation
• Working with integrated applications including Office365, Riva Calendar synchronization

Qualifications and Background

Required:
• Strong Salesforce product knowledge and at least 2+ years of Salesforce Administration hands-on
experience with Service Cloud, Education Cloud, Student Success Hub or Experience Cloud
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134091 while calling.
 
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(Administrator: Administartion Skill, Service Cloud, Education And The Implementation Of Education Technology, Workflow Platform Admin in Georgia, GA)
     
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