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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Windows Networking TCPIP Support Account Management Internet Explorer Troubleshoot
 
Requirement id 105483
Job title Consultant
Job location in Des Moines, IA
Skills required Desktop Support, Windows 7 And 10., Microsoft Office 2010, Windows Networking TCPIP Support Account
Open Date 06-Apr-2020
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Desktop Support, Windows 7 And 10., Microsoft Office 2010, Windows Networking TCPIP Support Account

start date:4/10/2020
End date:04/30/2021
submission deadline:4/7/2020

client info : IWD: Iowa Workforce Development

Note:

* REMINDER: DO NOT INCLUDE the candidates skills matrix on the resume OR attach a separate skills matrix document in addition to the resume. SKILL MATRIX should ONLY be inputted on the CANDIDATE SKILLS TAB. Do you accept this requirement? Candidates that have this information included on the resume or on a separate document WILL NOT BE CONSIDERED. Do you understand this requirement?

* REMINDER: a) *** SKILL MATRIX is entered on the CANDIDATE SKILLS TAB of VectorVMS ONLY***. b) Candidates submitted who have the skills matrix included on the resume WILL BE REJECTED FROM CONSIDERATION. c) Candidates that have the skills matrix uploaded on a separate document included WILL BE REJECTED FROM CONSIDERATION.

Description:

Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software

Candidate must be able to:

-Handle difficult situations with clients and turn them into a win for the Help Desk team
-Work trouble tickets from ticketing system
-Manage the Help Desk email queue
-Solve issues via desk side visits and through remote desktop
-Answer how to questions and resolve issues related to applications, printers, connectivity
-Image, setup and install new PCs
-Work in a small call center environment
-Maintain a positive outlook, be professional, and provide excellent customer service

Some work may be required outside of M-F (8am to 4:30pm), not to exceed a 40 hour work week
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 105483 while calling.
 
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Required Skills:

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End Date : 12/31/2026

Submission deadline : 2/9/2026 4:00:00 PM

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* Interview Process: Microsoft Teams

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(Consultant: Desktop Support, Windows 7 And 10., Microsoft Office 2010, Windows Networking TCPIP Support Account in Des Moines, IA)
     
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