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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Call Tracking Data Entry Meeting Management TIME MANAGEMENT Multiple Tasks Consult
 
Requirement id 114459
Job title Consultant
Job location in Des Moines, IA
Skills required Database Management, Technical Knowledge, Customer Service, Call Tracking Data Entry Meeting Managem
Open Date 26-Feb-2021
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Database Management, Technical Knowledge, Customer Service, Call Tracking Data Entry Meeting Managem

Start Date :03/15/2021
End Date :03/15/2022
Submission Deadline :03/04/2021

Client Info : IDPH-Information Management: Department of Public Health

Note :

* Agency Interview Type : Web Cam Interview Only

Description :

It is seeking a candidate to enter data into the AMANDA application. This candidate will be reviewing and entering data for approx. 20,000 plumbing renewal applications as well as supplying phone support and troubleshooting the online line licensing system, Amanda, for the States Plumbing, Mechanical, and Lead licensing bureau. The candidate will need to be able to quickly learn the AMANDA application and its functionality, need to work with minimal oversight, and have a strong background in data entry and phone support.

The candidate will be the first point of contact to the public needing help using and/or troubleshooting the online licensing system, as well as general licensing questions. ln addition to aiding the public with troubleshooting the online system, the candidate will also need to understand, and be able to effectively communicate, the general rules, regulations, and procedures on licensing requirements.

The position will also entail some administrative duties, such as processing and sending mail, entering license applications into the database, and processing payment transactions. The candidate will need to be flexible and can juggle different duties and tasks from day to day. The ability to go smoothly from one task to another, back again, will be crucial to effectively perform the necessary duties for this position.


Keys:
1. Prior experience using database management software with the ability to troubleshoot technical issues related to database management software and web-based services in person and over the phone.
2. Experience entering and confirming validation of large volumes of data into an existing application.
3. Customer Service focused with the ability to remain calm in a demanding environment.
4. Experience with call tracking procedures.
5. Experience working independently in a data entry role with minimal supervision.
6. skilled in basic Microsoft Office Products, various internet browsers, and Windows L0 software.
7. Basic administrative skills, such a working with mail, data entry, and working with money transactions Able to work efficiently under pressure and meet deadlines. Ability to juggle multiple tasks.
8. Detail oriented problem solver with excellent time management skills who is adept to the application of technology to task.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 114459 while calling.
 
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(Consultant: Database Management, Technical Knowledge, Customer Service, Call Tracking Data Entry Meeting Managem in Des Moines, IA)
     
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