Consultant (Jobs in Des Moines, IA)   Requirement id 152750 Job title Consultant Job location in Des Moines, IA Skills required Excellent Customer Service, Helpdesk Support, Ticketing Application, Open Date 03-Apr-2025 Close Date Job type Contract Duration 2 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Excellent Customer Service, Helpdesk Support, Ticketing Application, Onsite Start date : 04/21/2025 End Date : 06/30/2025 Submission deadline : 4/8/2025 Client Info : DHS-BNS: Department of Human Services Note: * Agency Interview Type: Either Web Cam or In Person Interview * The Iowa Department of Health and Human Services (“Customer”) seeks support for users of the Behavioral Health Reporting System (IBHRS). Description : Daily support of HHS BHRS help desk needs. The Candidate will Timely handle requests for assistance for both State employees and citizens that are received via phone, email, employee self-service, the citizen portal, or walk-in. Create and resolve service request tickets for issues the service desk can resolve. For issues that cannot be solved at the service desk, create a service request ticket and assign to the appropriate higher-level team. Required Experience: ·Ability to provide excellent customer service ·Previous experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers. ·Experience in Help desk support ·Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in. ·Experience with ticketing applications and escalation procedures   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 152750 while calling.   Other jobs in IA: Des Moines (16), West Des Moines (2), West Desmoines (1),    Excellent Customer Service job openings in other states Jobs List Programmer Analyst Senior (Profile 7) - 65289 Create date: 24-Jul-2020 Job Description : Vendors - we have 2-3 openings for Profile Host Developers - this is a Fidelity Information Systems (FIS) Product - candidates need to have supported this product and customized development (typically using PSL or Mumps). Sr. Programmer Analyst (Profile Application) Location: Virtual (100% Remote) .... (This job is for - job Jobs in DE Newark Analyst - (in NEWARK, DE)) Data Protection Backup Recovery Services Engineer - 51029 Create date: 01-Feb-2019 Job Description : We are seeking an experienced and versatile Data Protection / Backup and Recovery Services Engineer who will be responsible for the overall architecture design, implementation, and maintenance of an evolving global large-scale, highly available, 24x7, enterprise IT Data Protection Services (DPS) environment. Essential D.... (This job is for - job Jobs in MA Cambridge Engineer - (in Cambridge, MA))     (Consultant: Excellent Customer Service, Helpdesk Support, Ticketing Application, in Des Moines, IA)

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