Help Desk Cisco Communication Skills Consultant (Jobs in Boise, ID)   Requirement id 152137 Job title Consultant Job location in Boise, ID Skills required Trouble Shooting PC, Power Point Presentations, Excel, Help Desk Cisco Communication Skills Open Date 03-Mar-2025 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Trouble Shooting PC, Power Point Presentations, Excel, Help Desk Cisco Communication Skills No of Submissions : 2 Start date : 03/03/2025 End Date : 06/13/2025 Submission deadline : 03/07/2025 Client Info : Idaho Office of State Board of Education Note: * Agency Interview Type : In Person * Onsite Description : IMPORTANT NOTES: 1 - This is a SHORT TERM position. The position is funded for a 3-month duration. While there is a possibility the position will extend beyond that 3-month term, candidates should understand and accept that this may only last for the 3-month duration initially budgeted. 2 - This is a FULLY ONSITE position - because its fully onsite and short-term, only local candidates should be submitted. This position with the Idaho Office of the State Board of Education (OSBE) provides technical assistance to computer, system and phone users on a variety of issues, such as email, networking, hardware and software support, and basic system/networking support for end users. The role will primarily involve: Supporting Windows-based machines (Windows 10 & 11) Basic Active Directory user management Troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.), as we operate in a Microsoft environment Assisting with basic phone system usage (state phone system, Cisco-based) Working within our in-house ticketing system, which functions similarly to most standard ticketing platforms Job Duties include, but are not restricted to: Identify, research, and resolve technical problems. Respond to telephone calls, email, ticketing system and personnel requests for technical support. Document, track, and monitor technical issues, providing clear and concise responses to ensure a timely resolution. Assist clients by answering questions or troubleshooting computer issues in person, over the phone, or through remote tools like Teams and Zoom Possess knowledge of commonly used concepts, practices, and procedures, including imaging and Windows operating systems. Excellent customer service and ability to de-escalate tense situations. Minimum Qualifications: Install and support Windows environments Experience using ticketing system Strong organization, problem solving and multi-tasking skills Sensitive to confidential information Able to pass a fingerprint background check. Strong sense of customer service and professionalism, even in a sometimes-stressful environment Ability to complete assigned tasks individually, as well as work cooperatively Preferred Qualifications: Knowledge of Microsoft Azure/Entra AD/M365 Experience working in virtualized environments   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 152137 while calling.   Other jobs in ID: Boise (11), Trouble Shooting PC job openings in Boise, ID Jobs List Data Migration Field Support Technician (755237) Create date: 16-Jan-2025 No of Submissions : 2 Start date : 02/03/2025 End Date : 02/02/2026 Submission deadline : 1/21/2025 Client Info : Idaho Judicial Branch - Administrative Note: * Agency Interview Type : Either Webcam or In Person * Onsite Description : General .... (This job is for - job Jobs in ID Boise Consultant - (in Boise, ID))    Trouble Shooting PC job openings in other states Jobs List Desktop Support IV - 143125 Create date: 28-May-2025 Start date : 07/01/2025 End Date : 06/30/2026 Submission deadline : 6/4/2025 4:00:00 PM Client Info : DOC Note: * Interview Process: In-person interview required. * Duration: 6-30-26 with extensions possible * On-site or Remote? Candidate MUST be a WI resident or wi.... 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