End User Support Windows 10 Consultant (Jobs in Boise, ID)   Requirement id 152842 Job title Consultant Job location in Boise, ID Skills required Desktop Support, Active Directory, Microsoft Office Applications, End User Support Windows 10 Open Date 08-Apr-2025 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Desktop Support, Active Directory, Microsoft Office Applications, End User Support Windows 10 Onsite Start date : 04/21/2025 End Date : 07/18/2025 Submission deadline : 04/14/2025 Client Info : Idaho Office of State Board of Education Note: * Agency Interview Type: In Person * This position provides technical assistance to computer, system and phone users on a variety of issues, such as email, networking, hardware and software support, and basic system/networking support for end users. Description : IMPORTANT NOTES: 1 - This is a SHORT TERM position. The position is funded for a 3-month duration. While there is a possibility the position will extend beyond that 3-month term, candidates should understand and accept that this may only last for the 3-month duration initially budgeted. 2 - This is a FULLY ONSITE position - because its fully onsite and short-term, only local candidates should be submitted. 3- Candidates MUST HAVE experience providing in-person face-to-face deskside support to end users to qualify for this position. Candidates whose experience has been all remote helpdesk phone/email support are NOT the right candidates for this role and will not be considered. Make sure you submit candidates with in-person deskside support experience for this role. This position with the Idaho Office of the State Board of Education (OSBE) provides technical assistance to computer, system and phone users on a variety of issues, such as email, networking, hardware and software support, and basic system/networking support for end users. The role will primarily involve: Face-to-Face desktop technical support as well as phone/email support for end users Support of Windows-based machines (Windows 10 & 11) Basic Active Directory user management Troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.), as we operate in a Microsoft environment Assisting with basic phone system usage (state phone system, Cisco-based) Working within our in-house ticketing system, which functions similarly to most standard ticketing platforms Job Duties include, but are not restricted to: Identify, research, and resolve technical problems. Respond to telephone calls, email, ticketing system and personnel requests for technical support. Document, track, and monitor technical issues, providing clear and concise responses to ensure a timely resolution. Assist clients by answering questions or troubleshooting computer issues in person, over the phone, or through remote tools like Teams and Zoom Possess knowledge of commonly used concepts, practices, and procedures, including imaging and Windows operating systems. Excellent customer service and ability to de-escalate tense situations. Minimum Qualifications: Install and support Windows environments Experience using ticketing system Strong organization, problem solving and multi-tasking skills Sensitive to confidential information Able to pass a fingerprint background check. Strong sense of customer service and professionalism, even in a sometimes-stressful environment Ability to complete assigned tasks individually, as well as work cooperatively Preferred Qualifications: Knowledge of Microsoft Azure/Entra AD/M365 Experience working in virtualized environments   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 152842 while calling.   Other jobs in ID: Boise (11),    Desktop Support job openings in other states Jobs List Desktop Support IV - 143598 - Rebid Create date: 11-Jun-2025 Start Date :7/1/2025 End Date :06/30/2026 Submission Deadline :6/13/25 4:00 PM CST Client Info : DOC Note: * This is an in-person job with no remote work. Candidate must have ability to work a flexible schedule and days lasting longer than 8 hours * Interview .... (This job is for - Troubleshoot Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk III - 142875 - Rebid Create date: 20-May-2025 Start Date :7/1/2025 End Date :12/31/2017 Submission Deadline :05/22/2017 Client Info : DCF Note: INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set up shortly a.... (This job is for - Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support I - 142273 Create date: 30-Apr-2025 Start Date :06/02/2025 End Date :12/31/2025 Submission Deadline : 5/7/2025 at 4:00 pm CST. Client Info : Milwaukee County Note: * Interview Process: Microsoft Teams * Duration: Until 12/31/25 with the possibility to be renewed yearly. * Onsite or remote? C.... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Desktop Support IV -139041 Create date: 21-Jan-2025 No of Submissions : 2 Start date : 03/10/2025 End Date : 06/30/2025 Submission deadline : 1/30/2025 at 4:00PM CST. Client Info : DCF Note: * NOTICE - Candidates that are submitted to this posting and do not meet the required qualifications, restrictions, or requirements will NOT.... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Desktop Support IV -134816 Create date: 09-Sep-2024 Bid Limit Per Vendor : 2 Start date : 10/21/2024 End Date : 06/30/2025 Submission deadline : 9/13/2024 at 4:00PM CST. Client Info : DCF Note : NOTICE - Candidates that are submitted to this posting and do not meet the required qualifications, restrictions, or requirements wil.... (This job is for - Jobs in WI Madison Developer - (in Madison, WI))     (Consultant: Desktop Support, Active Directory, Microsoft Office Applications, End User Support Windows 10 in Boise, ID)

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