Engineer (Jobs in HOFFMAN EST, IL)   Requirement id 9680 Job title Engineer Job location in HOFFMAN EST, IL Skills required ITIL Certification, Systems Analyst, Systems Architecture, Open Date 25-Apr-2012 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Engineer: ITIL Certification, Systems Analyst, Systems Architecture, [**Note : Dead Line : 04/30/2012**] [Note : Start Date : 03-12-2012 End Date : 06-30-2012 ] Description : The BSM Engineer is accountable for the design and development of BSM tools in support of the organization (I&TG) BSM strategy. Design, engineer, install, configure, integrate, and test complex architectures and component configurations and other product integrations relating to IT Service Management tools and/or solutions. Develop and administer BSM tool applications and implementation of new functionality including forms, workflow, alerts, filters, escalations, menus, and other related components. Create detailed design documents and functional specifications for new applications and services and for enhancements to existing BSM applications and/or components. Coordinate with functional and technical groups to translate business requirements into technical design documents. Lead the evaluation and selection of tools as required with administrative direction and assistance from management, including setting up product demos, and objectively evaluating tools, coordinating the collection of feedback from other evaluators, summarizing the input, making cost conscious tool recommendations. Lead the deployment of new tools or new features on the existing tools as required in the group. This may include setting up training classes, working with the vendor, coordinating product upgrades and fixes, and assisting or performing the installation and testing of upgrades working with the systems and applications teams, or hands-on development work within a given tool. Perform mentoring and training tasks for peers and customers as required; transfer project knowledge to other team members and customers as required. Analyzes tool performance, modify parameters to improve throughput and effectively utilize resources. Identify and gather metrics for reporting on key performance and quality indicators in relation to service tool performance, particularly in terms of in-depth trend and capacity analysis. Preferred Skills: ITIL Foundations Certification Experience implementing open source BSM solutions Minimum five (5) plus years proven track record in a large global IT service support environment with specific emphasis on Business Service Management tool maintenance and development; experience translating requirements into design specifications; good understanding of the BSM industry with an understanding of the capabilities of the Big Four as well as open source alternatives; recent hands-on experience implementing and customizing one or more BSM tools; experience implementing /managing at least one Incident/Problem/Change Ticketing system Possess expert knowledge in at least two of the following domains (network monitoring, system monitoring, event management, ticketing system, run book automation, etc.) Strong meeting felicitation skills in soliciting and refining requirements from tool users Good understanding of ITIL processes and the interactions between processes Proven customer support experience (at least 4 years) in a large global IT service support environment with a particular emphasis on the use of service tool management processes and related discipline   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 9680 while calling.   Other jobs in IL: Chicago (77), Deerfield (7), Des Plaines (2), Downers Grove (7), Downtown Chicago (5), DT Chicago (2), Elk Grove (3), Elk Grove Village (24), Elkgrove Village (1), Evanston (1), Lake Forest (1), Lincolnshire (4), Northbrook (3), Oak Brook (5), Oakbrook (1), Oakbrook Terrace (5), Round Lake (3), Schaumburg (4), South Barrington (1), Springfield (2), Vernon Hills (6), Warrenville (7),    ITIL Certification job openings in other states Jobs List NCDIT - Specialist- Mid Level (739934) Create date: 13-Jun-2024 Remote Max Submittals by Vendor: 2 Start date : 06/17/2024 End Date : 05/30/2025 Submission deadline : 06/19/2024 Client Info : NCDIT Description : ------------------------------------------------------ **This is a remote position. This candidate will work either: Sat – Tue.... 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(This job is for - Documentation Jobs in MI Lansing Analyst - (in Lansing, MI)) ServiceNOW Design Engineer Create date: 03-Jan-2020 Responsibilities Process Design Engineer ITL (ServiceNow)_L3 Position: Process Design Engineer ITL (ServiceNow) Travel %– no Duration for this position – 12 months LOCATION: ATLANTA GA - MUST BE LOCAL, F2F Required Required Skills • ITIL certification Job Descri.... (This job is for - ServiceNowAnalytics Jobs in GA Atlanta Engineer - (in Atlanta, GA)) Software Engineer - 35625 Create date: 13-Jun-2018 Required Skills : Unix Shell Scripting Oracle PL/SQL Amisys Visual Studio 2010 Toad COBOL HP UX Operating Systems Basic Qualifications : ITIL Additional Skills : ITIL certification Healthcare experience Amisys Advance Release 6 creating/updating user stories Test driven deve.... (This job is for - SDLC Jobs in MN Minneapolis Engineer - (in Minneapolis, MN))     (Engineer: ITIL Certification, Systems Analyst, Systems Architecture, in HOFFMAN EST, IL)

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