IT Services SCOM MDM Tools Citrix VDI Documentation Communication Skills Analyst   Requirement id 70124 Job title Analyst Job location in Louisville, KY Skills required Customer Service Skills, Technical Applications, Data Center, IT Services SCOM MDM Tools Citrix VDI Do Open Date 23-May-2018 Close Date Job type Not specified Duration 11 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Customer Service Skills, Technical Applications, Data Center, IT Services SCOM MDM Tools Citrix VDI Do Start Date :06/08/2018 End Date :05/01/2019 Submission Deadline :Friday June 1, 2018 at 5:00 PM E.S.T. Description : Candidates should have 1-2 years experience in each of the following and will do this work during the assignment: • Soft phone skills, interpersonal skills, and customer service skills. • Using soft phone skills and technical aptitude to provide daily telephone technical support to all clients who experience technical issues while using the various technologies within the LG&E-KU infrastructure environment. • Identify, and with assistance, diagnose and resolve incidents. With assistance, coordinate restoration of services with other IT support personnel. • Monitor the health of LG&E-KU infrastructure, applications, and data center facilities to identify the impact of IT services on the various business units. With assistance of senior personnel, take corrective action to address alerts and resolve technical issues. • In addition to providing daily telephone technical support, contractor must monitor databases, and server alerts, etc., by utilizing various monitoring tools (Site Scan, SCOM, and UC4, etc.). • Basic understanding of user accounts in Active Directory including Outlook e-mail, network resources, Active Directory Groups, and access to network shared folders. • Utilize XenMobile MDM tools to support Android and iOS devices. • Basic understanding of Citrix VDI and Thin Clients • With assistance, researches and provides solutions for known problems. Understands documentation for procedures internal to the department. • Using an incident tracking application, records, maintains, and with assistance resolves client incidents according to service level agreement. • Performs other duties as assigned. Skill Set Requirements and Capabilities: Must possess service, and communications skills. Ability to absorb information, apply conceptual skills in practical applications, Deal with rapid technological change, and good sound judgment and common sense. Special Requirements: Looking for 2nd shift; Monday - Friday; 3:00pm - 11:30pm • Working the agreed upon work schedule and attendance is important for this position.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 70124 while calling.   Other jobs in KY: Cynthiana (1), Louisville (4), Remote (2), Unknown (17), Customer Service Skills job openings in Louisville, KY Jobs List Technology Support Center Analyst - RFQ 026772-5718 Create date: 03-Jan-2018 Start Date : 01/16/2018 Submission Dead Line : NO LATER THAN WEDNESDAY, JANUARY 10, 2018 at 5:00 PM E.S.T. Description : Technology Support Center Contractor Job Description • Demonstrates necessary soft phone skills, interpersona.... 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(This job is for - job Jobs in NC Raleigh Administrator - (in Raleigh, NC)) Desktop Support I - 151294 Create date: 17-Nov-2025 Start date : 12/08/2025 End Date : 12/31/2025 Submission deadline : 11/19/2025 4:00:00 PM Client Info : Milwaukee County Note: * Interview Process: Microsoft Teams * Duration: Until 12/31/25 with the possibility to be renewed yearly. * Onsite or remote? Candidates .... (This job is for - job Jobs in WI Wauwatosa Consultant - (in Wauwatosa, WI)) Desktop Support IV - 148835 Create date: 25-Sep-2025 Start Date :10/27/2025 End Date :06/30/2026 Submission Deadline :10/2 4:00 PM CST. Client Info : DOC Note: * On-site or Remote? Candidate MUST be a WI resident. No relocation allowed. 100% On-site. * Interview Process: The first-round interview will be remote. The sec.... 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