Network Resources IT Service Management Troubleshoot MDM Interpersonal Skills Cust   Requirement id 116961 Job title Consultant Job location in Louisville, KY Skills required Active Directory, Outlook E-Mail, Citrix VDI, Network Resources IT Service Management Open Date 26-May-2021 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Active Directory, Outlook E-Mail, Citrix VDI, Network Resources IT Service Management Start Date :06/09/2021 End Date :06/01/2022 Submission Deadline :Tuesday, June 2, 2021 at 5:00 PM E.S.T. Description : Assignment Description: Contract position for a Technology Support Center Technical Support resource, 2nd shift: • Attendance is extremely important for this position. The successful candidate will be required to work 2nd shift which is Monday – Friday, 3pm - 11:30pm. • Has 1 – 3 years IT and phone support experience. • Demonstrates soft phone skills, interpersonal skills, and customer service skills. • Will use soft phone skills and technical aptitude to provide daily telephone technical support to internal LGE-KU clients, answer customer voicemail messages and emails. • With assistance of tenured personnel and knowledge repositories, (Knowledge Articles, job aid, etc.) will identify, create, diagnose, route, and resolve client incidents according to service level agreements. • With assistance of tenured personnel, will coordinate restoration of services with other IT support personnel. • In addition to providing daily telephone technical support, the successful candidate will monitor databases, and server alerts, etc., by utilizing various monitoring tools (Site Scan, SCOM, and Automic, etc.). With assistance of tenured personnel, will take corrective action to address alerts and resolve technical issues. Skill Set Requirements and Capabilities: To provide Troubleshooting Support candidates should have: • Technical aptitude. • Basic understanding (1 - 3 years experience) of user accounts in Active Directory including Outlook e-mail, network resources, Active Directory Groups, and access to network shared folders. • Basic understanding (1 - 3 years experience) of Citrix VDI and Thin Clients • Basic understanding (1 – 3 years experience) utilizing XenMobile/Intune MDM (Mobile Device Management) tools to support Androids, iOS, tablets and Chromebooks. • Basic understanding on how to troubleshoot Androids, iOS, tablets, laptops, thin clients, and Chromebooks. • Basic understanding (up to 3 years experience) using an incident tracking tool or Cherwell. The successful candidate will create, diagnose, maintain, route, and resolve incidents using the knowledge repositories that are currently in place (Knowledge Articles, job aids, etc.). Will also receive assistance from tenured personnel to resolve client incidents according to IT service level agreement.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 116961 while calling.   Other jobs in KY: Cynthiana (1), Louisville (4), Remote (2), Unknown (17), Active Directory job openings in Louisville, KY Jobs List Technical Support Center - RFQ 026772-9157 Create date: 06-Apr-2021 Start Date :04/16/2021 End Date :12/31/2023 Submission Deadline :April 12, 2021 at 5:00 pm (ET) Note : * You are invited to submit 2 resumes for candidates in response to the attached Request for Quotation (RFQ) number 026772-9157 Description : Title/Role: Tech.... 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