RSA Troubleshoot Specialist (Jobs in Boston, MA)   Requirement id 88941 Job title Specialist Job location in Boston, MA Skills required Customer Service, Account Management, Interpersonal Skills, RSA Troubleshoot Open Date 21-Feb-2019 Close Date Job type Contract Duration 34 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: Customer Service, Account Management, Interpersonal Skills, RSA Troubleshoot Start Date:3/4/2019 End Date:12/31/2021 Submission Deadline :2/27/2019 Description : Responsibilities 1. Executes service delivery (IMAC, Break Fix, and Desk Side Support) according to Managed Client Policy & Procedure Guide. 2. Serve as the first point of contact for customers seeking technical assistance for any IT related issue. 3. Acts as a single point of contact for escalated issues both from end users and management team 4. Coordinates weekly and monthly reports to track progress and monitor workflow for the entire team. 5. Coordinates specific on- boarding and- off- boarding activities for new and terminated Client Employees. This includes: • Imaging • Assembling new hire packages • Collection of terminated user assets • Tracking • Forensic imaging • Re-purposing assets 6. Coordinates with Client End User on expectations and availability to conduct Managed Client Services. 7. Maintains records of tickets and assets to assure proper and up to date records exist 8. Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations. 9. Identifies potential issues that could adversely impact End User experience and follows through on action steps. 10. Utilizes advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs. 11. Strives to meet all Client SLAs & Customer Satisfaction Goals. 12. Escalate to Field Services Management on issues that impact the entire operation at a given site 13. Provides technical feedback to Level 1 Service Desk and Level 2 Field Service on technical / process issues that be used to improve overall service delivery. 14. When required – provides onsite shadowing to NTT Data Program Field Service Team. 15. Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles. 16. Basic installation and maintenance of technical products 17. Follows predefined procedures and tasks in everyday activities• Reviews, troubleshoots and approves operational quality desktops, laptops, IPads, printers, and associated peripherals. 18. Installs, maintains and optimizes desktop /notebook configurations at customer sites. 19. Diagnoses and resolves product performance problems. 20. Performs maintenance and repair services. 21. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. 22. Assist in the process of asset refresh Experience/Qualities • Minimum of 3 year experience in servicing/deploying computer equipment • Must have proven customer service background. • Ability to interact effectively with internal and external contacts (Account Management, Deployment Team, Solutions Architect, Employees, and Vendors). • Excellent interpersonal skills and ability to work collaboratively in a team environment • Proficient in Windows operating system environment. • Strong customer interaction skills. • Customer experience • Proficient working with enterprise technologies such as AD, RSA, AirWatch, Windows, Skype for business, Zoom, but not limited to Education 3 - 5 years of related industry experience with High School Diploma or equivalency• 1+ years of related industry experience TIAA Certifications Bachelors Degree Preferred Qualifications: MCDST Microsoft Certified Desktop Technician CompTIA A+ we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 88941 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1),    Customer Service job openings in other states Jobs List Technical Support Analyst 4 - (806925) Create date: 15-Jul-2026 Start date : 7/27/2026 End Date : 06/30/2027 Submission deadline:07/21/2026 - By 4 pm EST Client Info : VDACS Note: *IN PERSON IVs only! No Exceptions *ON SITE REQMT: 5 workdays onsite, Monday - Friday *Agency Interview Type : In Person Only *Work Arrangement :Onsite <.... 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