Problem Solving Skills IT Experience Specialist (Jobs in Boston, MA)   Requirement id 110849 Job title Specialist Job location in Boston, MA Skills required Microsoft Office Suite, Accela Cloud, Service Desk Support, Problem Solving Skills IT Experience Open Date 15-Oct-2020 Close Date Job type Not specified Duration 8 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: Microsoft Office Suite, Accela Cloud, Service Desk Support, Problem Solving Skills IT Experience Note: Email Submission Note: Maximum number of resumes per ITS63 Vendors: 2 Note: Total number of positions sought: 1 Note: Maximum acceptable hourly rate: $45 -60 Submission Deadline: 10/21/2020 11:00 AM EST Start Date: 11/2/2020 End Date: 6/30/2021 Client: Executive Office of Energy and Environmental Affairs (EEA) Description: The Executive Office of Energy and Environmental Affairs (EEA) is seeking an Application Support Specialist that will be part of an agile development/support team, helping end users with the operation and functionality of software applications currently used within the specific agencies/programs. EEA anticipates utilizing a hybrid project management methodology incorporating both Waterfall and Agile/Scrum to organize cross-functional teams. Responsibilities/Duties • Provide expertise and technical knowledge about an application or suite of applications • Answer queries and resolve issues with software applications and escalate or close tickets as necessary • Able to interpret and appropriately triage IT issues reported by users • Respond to email messages for customers seeking help and provide on-call tech support to an applications users • Ask questions to determine nature of problem • Walk customer through problem-solving process • Train users on specific applications and document creation • Maintain, troubleshoot, resolve issues/bugs as they arise and ensure timely resolution • Develop test cases and scenarios in order to pinpoint the root cause of product bugs • Work closely with the development and business analyst team and assign tickets accordingly to project team • Ability to work with cross-functional teams • Ability to juggle multiple projects simultaneously • Great analytical, critical thinking and problem-solving abilities • High attention to detail • Exhibit excellent verbal and communication skills • Learn new technologies if requested Experience/ Qualifications • Minimum BA/BS with 2+ years of professional IT experience • Proven problem-solving skills • Strong experience with problem solving skills • Excellent written and oral communication skills • Working knowledge of Microsoft Office Suite • Exposure to the following technologies is a plus: ? Accela ? Service Desk Solutions ? JIRA ?   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 110849 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1), Microsoft Office Suite job openings in Boston, MA Jobs List ITS63 EHS FY20 Network Engineer 003 -014_OPS -Repost -SP Create date: 03-Apr-2020 Note: Email Submission Note: RTR form must be submitted. Note: person must be local Note: Maximum number of resumes per ITS63 Vendors: 2 Submission Deadline: 4/10/2020 Start Date: 4/20/2020 End Date: 6/30/2020 Client: EOHHS Description: The position provides for the executio.... 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(This job is for - job Jobs in SC Columbia Manager - (in Columbia, SC)) DVS - Desktop/Technical Support Analyst 3 (758535) Create date: 05-Mar-2025 Onsite No of Submissions : 2 Start date : 03/24/2025 End Date : 09/26/2025 Submission deadline : 3/10/2025 Client Info : VDVS Note: * Agency Interview Type: Both Web Cam and In Person Interview * DVS Technical Support Analyst 3 * This role is 100% on .... (This job is for - Troubleshooting Jobs in VA Richmond Analyst - (in Richmond, VA))    Microsoft Office Suite job openings in MA Jobs List ITS63 EHS FY21 Project Manager 007-HIX-JR Bflz -SP Create date: 22-Oct-2020 Note: RTR form must be submitted. Note: Email Submission Note: Maximum number of resumes per ITS63 Vendors: 2 Submission Deadline: 10/30/2020 Start Date: 11/10/2020 End Date: 6/30/2021 Client: EHS Description: The Project Coordinator /Jr Project Manager works with internal and/or exter.... (This job is for - job Jobs in MA Quincy Manager - (in Quincy, MA)) (Specialist: Microsoft Office Suite, Accela Cloud, Service Desk Support, Problem Solving Skills IT Experience in Boston, MA)

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