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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Stakeholders IT Experience Manager
(Jobs in Waltham, MA)
 
Requirement id 109635
Job title Manager
Job location in Waltham, MA
Skills required Bachelors Degree, Project Documentation, Project Management, Stakeholders IT Experience
Open Date 28-Aug-2020
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Manager: Bachelors Degree, Project Documentation, Project Management, Stakeholders IT Experience

Note :Location: Waltham, MA Rate: Negotiable based on experience
Duration: 6+ months.

Candidate must be our W2 Employee.

Job Description :

Job Purpose: To lead a specific portfolio of projects and/or project team within Customer: Contact center (AIMS including IVR) domain by securing and managing project resources to ensure that projects are completed to stakeholder requirements, within budget and with minimal operational disruption. At the higher level directs and coordinates all project or program activities including project design, management, and review within one area or of one type across the organization to ensure major project activities are completed on time and within budget.

Key Accountabilities:

Monitor and control allocated project resources, maintaining financial and progress forecasting in order to ensure projects are delivered according to schedule and within budget.

Implement project tracking mechanisms to be able to provide timely and concise updates on project progress to senior management and key stakeholders highlighting areas of risk and capturing key decisions.

Assist in identifying potential conflicts in use of resources and other project scheduling issues and propose solutions and corrective actions to overcome the obstacles.

Develop and maintain effective relationships with key stakeholders such as consultants, procurement, and the business teams in order to share best practice, identify potential new projects and liaise with other working areas during project progression.

Oversee the operational workload of the project team ensuring allocated staff are fully utilized in order to deliver against agreed project schedule.

Challenge existing project processes, technologies and systems to continuously seek ways to do things better in order to achieve department and business objectives and drive greater efficiencies for the business.

Lead, motivate and develop assigned project resources, prioritize work and allocate resources in order to ensure results are delivered in line with expectations and customer/business objectives.

Develop and maintain project documentation, including the necessary approvals and permits where relevant, so that an accurate record exists for review and regulatory purposes.

Knowledge & Experience Requirements:

Minimum of a Bachelors Degree or equivalent experience.

Minimum 3 years experience managing projects.

Project and/or financial reporting experience preferred but not required.

Solid knowledge of project management fundamentals and project management practices.

Knowledge of operational systems and processes related to their area of project work.

Knowledge of company policies and procedures.

Must haves:

Proven ability to lead and drive multi phase projects

IT project experience. Ability to lead IT teams and drive vendors to completion on project


Nice to haves:

IVR- Contact Centers

Utilities background
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 109635 while calling.
 
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