Analyst (Jobs in Owings Mills, MD)   Requirement id 98812 Job title Analyst Job location in Owings Mills, MD Skills required Data Collection, Data Analysis, Problem Solving Skills, Open Date 09-Oct-2019 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement not found Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Analyst: Data Collection, Data Analysis, Problem Solving Skills, Candidate must be our W2 Employee We should submit only GC, GC EAD, L2 EAD, H4 EAD and Citizens. Description: This resource will be critical to providing insights around the teams Voice of the Customer, as well as managing omnichannel customer feedback consolidation, data analysis, and reporting. They must also be able to establish and maintain strong partnerships across TRP teams and serve in a consultative capacity. This resource will work with external research vendors including Qualtrics, Quantum Metric, & Clarabridge. Insights resulting from this work will be used to identify opportunities to drive improvement in client experience, satisfaction, & loyalty. Responsibilities would include: Being an advanced user of VOC research tools (Qualtrics, Quantum Metric, Clarabridge) - Any related platform is preferred however required Implementing and updating client feedback tools, surveys, and related platforms Managing dashboards & closed loop reporting for agile teams, marketers, product owners, etc Interpreting VOC data, satisfaction (SAT) score drivers, and developing summarized insights using available VOC data sources Collaborating with internal teams to establish the appropriate data collection device (i.e. survey, associate feedback, etc) Synthesizing and analysis of the data Cascading insights across the organization, as appropriate. Distribution of monthly and/or quarterly reports for key stakeholders Integrating custom insights with behavioral and other experience data as needed (i.e. website satisfaction, web analytics, session replays, social/mobile) to evaluate holistic experiences Responding to periodic and adhoc requests for historical and/or custom data pulls First level technical escalation point for end users when using new or advanced VOC platform features; or troubleshoot activities that are not functioning as expected Engaging with technical platform owners when complex platform issues or concerns arise Additional Job Details: Concepts unique to Voice of Customer that would differentiate candidates (better if they already know, must show aptitude to learn quickly if not already experienced) Qualtrics (or other related survey platform) experience preferred Quantum Metric (or other related Session Replay/Analytics platform) experience preferred Experience in Text Analytics (Clarabridge or other related platform) preferred Experience with Speech to Text capabilities preferred Strong oral and written communication skills Ability to manage multiple requests/ projects at once Ability to effectively interpret quantitative & qualitative research and analysis Strong analytical and problem-solving skills Strong technical aptitude and interest in using the VOC technology platforms Self-motivated, independent individual who can perform well with little guidance Strong interpersonal skills with the ability to interact with and influence others effectively Consistent ability to meet deadlines in a fast-paced environment Prior experience in the Financial Services Industry preferred Candidate would be a member of Market Research “Voice of Customer” team charged with researching various feedback mechanisms that our clients have for our lines of business. Experienced professionals in this space spend time analyzing market research (interviews, online and offline surveys) and various client interactions systems to elicit understanding of client satisfaction. They often have experience in measurement frameworks identifying things like a “Net Promotor Score (NPS)” for a particular brand or product.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 98812 while calling.   Other jobs in MD: Annapolis (1), Baltimore (34), Baltimore Maryland (1), Beltsville (3), Downtown Baltimore (1), Elkridge (1), Frederick (2), Hanover (1), North Baltimore (2), Owings Mills (1), Rockville (1), Sparks (2), Timonium (4), Woodlawn (7),    Data Collection job openings in other states Jobs List DHS - Functional Architect FA1 A4 SC1 (758232) Create date: 20-Feb-2025 No of Submissions : 2 Start date : 03/10/2025 End Date : 06/30/2025 Submission deadline : 02/25/2025 Client Info : DHS Note: * ** Candidates must reside in Pennsylvania ** Description : OBJECTIVES OF ENGAGEMENT This contract position reports to the Me.... 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