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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Financial Experience Customer Service Telecommunications VoiP Skills Engineer
(
Requirement id
66072
Job title
Engineer
Job location
in Owings Mills, MD
Skills required
Information Management, Network Experence, Windows Operating System Support, Financial Experience Customer Service Te
Open Date
07-Dec-2017
Close Date
Job type
Contract
Duration
12 Months
Compensation
DOE
Status requirement
---
Job interview type
Phone Screen and Face to Face interview
Apply
Email Recruiter:
coolsoft
Job Description
Engineer: Information Management, Network Experence, Windows Operating System Support, Financial Experience Customer Service Te
Client Info : CareFirst BCBS
Position: VoIP Engineer
Duration: 6-12 Months Contract
Interview Process: Phone & F2F interview required
Job Description:
Scope:
The VoIP Engineer is part of the Voice Operations Team and will plan, engineer, install and support the voice infrastructure, including VOIP, hardware and software, PBX, Enterprise Voice and unified messaging, Session Border Controllers, audiocode gateways, and call center systems, including Genesys SIP, GVP Routing, Genesys IWS, CCPulse and Interactive Insights, Aspect, Inova, and CTI integration.
Responsibilities:
Long and short-term planning, engineering, vendor oversight, performance management, project management and daily operations associated with providing high level support of voice systems at all enterprise locations.
Development of standards, policies, procedures and practices for telephony activities.
Implementing the technologies described above through project management, administration, applications development, consultation, training, research, monitoring, traffic engineering and managing daily system operations.
Validation of costs based on changes within the infrastructure and support of the PES database.
Requirements:
Bachelor of Science Degree in Information Management or a related field, with 3-5 years related experience and/or training in a routed network environment, multi-platform environment.
Equivalent experience may be considered in lieu of certification; however, this experience and skill level must be clearly demonstrated.
Windows Server Operating system technical knowledge and experience including 2008, 2008R2, 2012 & 2012R2
Customer Service skills and experience
VOIP phone configuration; SBC changes, MAC for phones, Verint Call Recording, and Call Center systems, incident management, customer service
Requires some financial experience relative to the telecommunications billing industry.
Call
502-379-4456 Ext 100
for more details. Please provide Requirement id: 66072 while calling.
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