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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Microsoft Analyst
(Jobs in Lansing, MI)
 
Requirement id 150494
Job title Analyst
Job location in Lansing, MI
Skills required Bachelors Degree, Organizational Skills, Customer Service, Microsoft
Open Date 14-Nov-2024
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Analyst: Bachelors Degree, Organizational Skills, Customer Service, Microsoft

No of Submissions: 1

Start Date: 12/16/2024
End Date: 1 Years from projected start date
Submission Deadline: 11/21 at 10 AM EST.

Client info: Network

Note:

* Interviews: 1st round interviews will be held via MS Teams. There is potential a 2nd round interview will be held.

* Duration: 1 year with extension possible

* Position location: Lansing, MI. Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.

* Local candidates (strongly preferred) or non-local (must be willing to relocate at their own expense from acceptance with no delays & follow the onsite/hybrid schedule)

Receive, process, present data, and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.

Complete Description:

Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.

Ability to obtain and report business and technical requirements

Facilitate review sessions to discuss projects

Excellent customer and communication service skills

Work with multiple network platforms, such as, WAN, MLAN,WLAN, Security, Voice, and Videoconferencing

Disseminate information effectively to all technical teams, customers, and technical managers

Understand a large (enterprise) and complex network environment

Skills, Experience and Education:

Bachelors Degree, Required:

Organization and Prioritization skills are Mandatory

Communication and Interpersonal skills are Mandatory

Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required

Minimum 5+ years dealing with customers is Required

Minimum 1-3 years experience with Clarity is Preferred

Minimum 3-5years experience with Microsoft Project and Excel is Required

Minimum 2-3 years experience with DevOps is Preferred

Minimum 3-5years experience with Remedy/Helix is Required
Minimum 3-5 years working within a Telecommunications environment is Required
Minimum 3-5years experience in a large Enterprise setting is Required
Minimum 3-5years work experience with multiple network platforms is Required
Minimum 3-5 years working with multiple network lines of service is Required
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 150494 while calling.
 
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(Analyst: Bachelors Degree, Organizational Skills, Customer Service, Microsoft in Lansing, MI)
     
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