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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
MS Excel MS Powerpoint MS Word MS Visio Organizational Skills Planning Skills Rela
 
Requirement id 12076
Job title Analyst
Job location in Shoreview, MN
Skills required Financial Experience, Information Services, MS PROJECT, MS Excel MS Powerpoint MS Word MS Visio
Open Date 16-Jan-2013
Close Date
Job type Contract to Hire
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type Phone Screening
Apply
   Email Recruiter: coolsoft
Job Description Analyst: Financial Experience, Information Services, MS PROJECT, MS Excel MS Powerpoint MS Word MS Visio

** Only W2 Employee - No Subcontracting

** Can submit at higher rate

*** Over Time is paid at 1.420 times
OT - Extra Hours on Weekdays and Saturdays

*** Double Time is paid at 2.0 times
DT - Hours worked on Sundays

Sr. Implementation Analyst

Position Summary

The Sr. Implementation Analyst works with clients, account managers, client services, plant
operations and other Fiserv entities to develop and deliver card personalization programs for
customers. This includes day-to-day operations and product support, escalated client requests and
plant support and customer program reporting.

Job Scope

This is an individual contributor role responsible for solving complex problems and taking a broad
perspective to identify innovative solutions. This role serves as a technical/functional specialist and
works independently with guidance only in the most complex situations.

Responsibilities

* Provide implementation project management support to Fiserv client institutions and processors to
ensure customer expectations are exceeded.
* Coordinate directly with customers to understand card program set up requirements and facilitate new
card program installations, conversions and maintenance requests without customer impact.
* Report customer project accomplishments and deliverables to management.
* Review and approve card program changes and trend opportunities for department development.
* Manage non-routine, complex processing and change requests, as well as short term tactical and
strategic customer initiatives.
* Act as the Project Lead for various initiatives - both internal and external - using Project Management
best practices and skills.
* Proactively identify operational opportunities to increase service quality or efficiency.
* Build and enhance positive working relationships with key Fiserv client institutions, processors and
internal stakeholders.
* Assess operational opportunities to increase service quality or efficiency.
* Prepare and maintain detailed project plans, status reports, and issues logs.
* Represent customer and operational requirements to internal Fiserv organizations.
* Responsible for own work flow assignments and must be able to take the initiative to resolve problems
and meet deadlines.
* Coordinate internal Fiserv resources to ensure delivery on commitments.

Qualifications
* Bachelors/Degree or equivalent experience.
* Typically requires a minimum of 5-7 years experience in a customer support role in software, financial
or information services.
* Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
* Excellent time management, organization, and planning skills are essential.
* Ability to comprehend and translate complex technical issues and apply to business solutions.
* Able to set priorities, influence others, and manage customer expectations.
* Demonstrated success in customer relationship management.
* Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to
effectively prioritize and multi-task under deadlines.
* Excellent verbal, written, presentation and interpersonal skills are required.
* Strong project management skills required.
* Demonstrated ability to articulate complex technical terms or processes into business language.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 12076 while calling.
 
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(Analyst: Financial Experience, Information Services, MS PROJECT, MS Excel MS Powerpoint MS Word MS Visio in Shoreview, MN)
     
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