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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
SHARE POINT Risk Assessment Management Analyst
(Jobs in St Paul, MN)
 
Requirement id 109194
Job title Analyst
Job location in St Paul, MN
Skills required IT Infrastructure, Interpersonal And Communication Skills, Problem Solving Skills, SHARE POINT Risk Assessment Management
Open Date 12-Aug-2020
Close Date
Job type Contract
Duration 4 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Analyst: IT Infrastructure, Interpersonal And Communication Skills, Problem Solving Skills, SHARE POINT Risk Assessment Management

Note :100% remote, potential for contract extension into 2021

Overview/why open:

• Rolling out MS Teams, so need to backfill resources for escalated support

• Get escalated tickets for MS Technologies, Adobe, Archiving, Zoom, Proofpoint

• Have 2 people doing full support – Contract workers; FTEs help from time to time

Day to Day:

• Full support roll

• Senior analyst—different from last position doing engineering work

• Can we improve what theyre doing for escalations

• Mostly O365 technologies—this is key, knowledge of Microsoft Suite

• No engineering

• Working with users to resolve issues – Example: unable to get into O365, so might have to walk them through troubleshooting. Is it a VPN issue? Maybe Adobe is asking them for a license

• 4-5 years experience preferred – some flex

• Communication is key

• Troubleshooting skills – with remote users

• For tickets they are handling there isnt a set resolution, so they might have

• Ticketing system – ServiceNow

Top 3:

• 4-5 years support experience

• Microsoft tools and O365 experience

• Excellent communication

Timeline:

• Onboarding: 8/31 at the earliest

• Interviews – wants to review resumes before us slotting into times – potentially next week

o Zoom – 90 min: 2x45 with 2 people

Candidate must be our W2 Employee.

Job Description :

Infrastructure Analyst

Contract through 12/31/2020

100% Remote

Responsibilities include but are not limited to:

Engineer Office 365 and Collaboration applications

Engineer and implement upgrades, patches or enhancements to the Exchange and SharePoint environment

Perform research, develop requirements, cost benefit analysis/justifications and recommendations for new technology

Support Office 365 and Collaboration applications

Respond to and resolve escalated incidents and problems for Office and related products

Develop, automate, execute and continually improve processes to support the use of the workplace solutions

Desired but not required architectural and engineering level knowledge of Exchange, SharePoint and Office 365

Required Skills:

4+ years IT infrastructure experience

Demonstrated knowledge of IT technologies and infrastructure architectures.

Knowledge of current and emerging technologies.

Good planning and prioritization skills, strong analytical and problem-solving skills, risk assessment and management skills

Ability to work with minimal direction, flexibility to adapt to shifting priorities and schedules, handle multiple issues simultaneously, and to manage stressful situations.

Interpersonal and communication skills to interact with and translate between various levels of associates (IT management, technical staff, business area customers, external parties).

Skill to provide subject matter expertise and mentor less experienced staff.

Ability to analyze requirements, design solutions and script or code customizations

Preferred Skills:

Experience with Proofpoint, Symantec and archiving tools
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 109194 while calling.
 
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(Analyst: IT Infrastructure, Interpersonal And Communication Skills, Problem Solving Skills, SHARE POINT Risk Assessment Management in St Paul, MN)
     
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