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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Database Developer Documentation IT Support Analyst
(Jobs in Charlotte, NC)
 
Requirement id 148154
Job title Analyst
Job location in Charlotte, NC
Skills required Software/Hardware Integration Support, Identity Management, Password Manager Tool, Database Developer Documentation IT Supp
Open Date 28-Jun-2024
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Analyst: Software/Hardware Integration Support, Identity Management, Password Manager Tool, Database Developer Documentation IT Supp

No of Submissions :2

Start date :7/1/2024

End Date :06/30/2025

Submission deadline :7/2/2024

Client Info :Mecklenburg County - Information

Note:
* Hybrid

Description :

***This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.

The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.

• Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
• Perform First Contact Resolution (FCR)
• Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
• Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
• Understand and adhere to Incident Management, Request Management, and Knowledge Management policies

Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
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Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 148154 while calling.
 
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(Analyst: Software/Hardware Integration Support, Identity Management, Password Manager Tool, Database Developer Documentation IT Supp in Charlotte, NC)
     
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