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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
IT Support Analyst
(Jobs in Charlotte, NC)
 
Requirement id 154007
Job title Analyst
Job location in Charlotte, NC
Skills required Hardware & Software Integration, Identity Management, Database Management, IT Support
Open Date 24-Jun-2025
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Analyst: Hardware & Software Integration, Identity Management, Database Management, IT Support

Start date : 07/01/2025

End Date : 09/30/2025

Submission deadline : 06/30/2025

Client Info : Mecklenburg County - Information Technology Services - Technical Services

Note:

* Agency Interview Type : Either Webcam Interview or In Person

* Hybrid

Description :

***This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.
***The max rate for this position is $32.50/hour.

The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.

• Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
• Perform First Contact Resolution (FCR)
• Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
• Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
• Understand and adhere to Incident Management, Request Management, and Knowledge Management policies

Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 154007 while calling.
 
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(Analyst: Hardware & Software Integration, Identity Management, Database Management, IT Support in Charlotte, NC)
     
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