Help Desk SharePoint Strong Analytical Skills Consultant (Jobs in Madison, WI)   Requirement id 154719 Job title Consultant Job location in Madison, WI Skills required Help Desk, Microsoft 365, SHARE POINT, Strong Analytical Skills Open Date 15-Aug-2025 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Help Desk, Microsoft 365, SHARE POINT, Strong Analytical Skills Start Date :9/15/2025 End Date :06/30/2026 Submission Deadline :8/22/25 at 4:00 PM CST. Client Info : DOA Note: * Interview Process: one Teams interview, two max. Video and Audio on. * Duration: Until 6/30/26 with possibility of extension * Onsite or Remote: Candidates must be CURRENT WI residents. NO RELOCATION IS ALLOWED. Candidates will be required to be onsite 50% of the time. While one week on one week off may be the overall rule, exceptions will occur requiring additional, short term onsite presence above this. On boarding will be on-site 2-3 weeks depending on experience. Description : IT HELP DESK III Under the general supervision of the Client Engineering Desktop Supervisor, this position provides advanced technical support and serves as an escalation point for the Help Desk II team. The Help Desk III technician ensures timely resolution of complex technical issues, assists in root cause analysis, and plays a critical role in mentoring staff and improving service delivery through documentation, process optimization, and collaboration with other IT teams. Responsibilities: • Serve as a Tier 2 escalation point for complex or unresolved incidents, including advanced troubleshooting for Windows, M365, Teams, Intune, and device management issues. • Act as a subject matter expert (SME) in one or more technology areas (e.g., Intune, Windows deployment, or scripting/automation). • Collaborate with system administrators, network engineers, and security teams on cross-functional technical issues. • Lead the documentation of standard operating procedures, KB articles, and technical workflows from the Help Desk perspective. • Identify recurring issues and lead efforts for long-term resolution through automation, process refinement, or training. • Mentor and train Help Desk II technicians, providing feedback and guidance for skill development. • Assist in evaluating and recommending tools, scripts, or technologies to improve Help Desk operations. • Assist with onboarding/offboarding processes, including scripting or process development to streamline. • Assist with workstation and mobile device imaging, deployment, and configuration as necessary. Requirements and Skills: • 3–6 years experience in a Help Desk or IT support role with increasing responsibility. • Advanced experience with the Microsoft 365 suite, including Teams, Exchange Online, SharePoint, and OneDrive. • Hands-on experience with Microsoft Intune, including compliance policies, and app deployment. • Proven ability to lead technical troubleshooting sessions and resolve escalated tickets efficiently. • Familiarity with scripting languages such as Power Shell to automate support tasks. • In-depth understanding of Windows 11, iOS, and endpoint security principles. • Strong analytical and documentation skills with a focus on process improvement. • Exceptional communication and customer service skills. • Ability to work independently, prioritize tasks, and manage multiple priorities in a fast-paced environment. • Flexibility to work on-site in downtown Madison or assigned satellite locations as needed   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 154719 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Help Desk job openings in Madison, WI Jobs List Help Desk I - 144160 Create date: 01-Jul-2025 Start date : 07/28/2025 End Date : 06/30/2026 Submission deadline : 7/8/2025 4:00:00 PM Client Info : DOA Note: * PLEASE NOTE THIS IS A 3RD SHIFT POSITION FULLY ON SITE IN MADISON WI. * Looking to move as quick as possible. Please be sure candidates are ready to interview next.... 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Help Desk Jobs in WI Madison Developer - (in Madison, WI)) Help Desk I -127948 Create date: 05-Mar-2024 start date : 04/22/2024 End date : 06/30/2024 submission deadline :3/12 at 4 PM CT client info :DOA Note: * Interview Process: Remote Interviews through TEAMS - 1 round * Duration: through 6/30/2024, possibility of extension Candidate MUST be a WI resident or willing to relo.... (This job is for - Help DeskTroubleshooting Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk IV -125229 Create date: 14-Dec-2023 Start date : 01/08/2024 End Date : 06/30/2024 Submission deadline : 12/20/23 at 4:00PM CST Client Info : DFI Note : * Interview Process: Teams * Duration of the Contract: 6/30/2024 * Onsite or Remote? 100% onsite. Candidate MUST be a WI resident or willing to relocate to WI at the c.... (This job is for - Help Desk Jobs in WI Madison Developer - (in Madison, WI))    Help Desk job openings in other states Jobs List Project Manager - Intermediate - 7444 Create date: 10-Jul-2025 Start Date :8/4/2025 End Date :12 Months from projected start date Submission Deadline :7/17 at 5:00 PM EST. Client Info : SCSM Note: * Interview Process: 1 round, In Person * Duration of the Contract: 12 months * Work Location: Fully onsite & Candidate must .... (This job is for - Help Desk SCSM Jobs in SC Columbia Manager - (in Columbia, SC)) SCC - Desktop Support Specialist (764577) Create date: 22-May-2025 Start date : 06/09/2025 End Date : 12/31/2025 Submission deadline : 5/27/2025 Client Info : SCC Note: * Agency Interview Type : Web Cam Interview Only * Onsite Description : 100% ON SITE from Day 1 Parking is NOT provided for contractors .... 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(This job is for - Help Desk Jobs in WI Appleton Consultant - (in Appleton, WI)) Technician III - 103595 - SP Create date: 28-Apr-2022 start date:5/31/2022 End date:5 Months from projected start date submission deadline:5/6/2022 - 4:00PM CST client info : Outagamie County Note: * Interview Process: Via Zoom - please have audio and video enabled (1-2 interviews) * Duration: 5 months contract with possible extension Help Desk Jobs in WI Appleton Consultant - (in Appleton, WI)) Help Desk II - 96602 - SP Create date: 09-Dec-2021 start date:01/03/2022 End date:06/17/2022 submission deadline:12/15/2021 4:00:00 PM client info : UW Whitewater Description: This position works under the general supervision of the Workstation Operation Lead and performs a variety of technology and .... (This job is for - Help Desk Troubleshoot Jobs in WI Whitewater Consultant - (in Whitewater, WI)) Desktop Support III - 96579 - SP Create date: 09-Dec-2021 start date:12/27/2021 End date:At least 12 Weeks from projected start date submission deadline:12/16 4:00PM CST. client info : UW Green Bay Note: * Interview Process: Half hour video interview for finalists. * Onsite Position Descr.... (This job is for - Help DeskTroubleshoot Jobs in WI GREENBAY Consultant - (in Green Bay, WI)) (Consultant: Help Desk, Microsoft 365, SHARE POINT, Strong Analytical Skills in Madison, WI)

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