Documentation & Processes Service Now Expertise Specialist (Jobs in Huntersvill   Requirement id 154849 Job title Specialist Job location in Huntersville, NC Skills required Network Protocols, Computer Software Systems Experience, Migrating Data And User Profiles., Documentation & Processes Service Now Ex Open Date 25-Aug-2025 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: Network Protocols, Computer Software Systems Experience, Migrating Data And User Profiles., Documentation & Processes Service Now Ex Start date : 10/20/2025 End Date : 10/19/2026 Submission deadline : 08/29/2025 Client Info : NCDOT Note: * Agency Interview Type : Either Webcam Interview or In Person * Onsite Description : The NCDIT-Transportation is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas - This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security - It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 154849 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),    Network Protocols job openings in other states Jobs List SYSTEMS SOFTWARE PROGRAMMER - CONSULTANT-11658-1 Create date: 06-May-2025 Start date : 6/6/2025 Submission deadline : 5/13/2025 Client Info : Department of Health and Human Services Note: Q) INTERVIEW PROCESS (phone, video or in-person, how many rounds of i/vs, etc)? A) In person or video may be used for interview(s). Description : The Replaceme.... (This job is for - job Jobs in SC Columbia Consultant - (in Columbia, SC)) Security Analyst IV - 141236 Create date: 25-Mar-2025 Start Date :5/5/2025 End Date :06/30/2025 Submission Deadline :4/1/25 at 4:00 PM CST. Client Info : State Public Defender Note: * Interview Process: Teams interview. * Duration: 6/30/25, with an extension likely. * Remote or On-site? Candidate MUST be a WI .... (This job is for - CISM Jobs in WI Madison Analyst - (in Madison, WI)) SCC - Sr. Systems/Network Engineer (758322) Create date: 25-Feb-2025 Hybrid No of Submissions : 2 Start date : 03/17/2025 End Date : 03/09/2027 Submission deadline : 2/28/2025 Client Info : SCC Note: * Agency Interview Type: Web Cam Interview Only * 2 days a week ON SITE REQUIRED (with the days selected by the employee) Microsoft Active Directory Jobs in VA Richmond Engineer - (in Richmond, VA)) NETWORK TECHNICIAN-11385-1 Create date: 18-Sep-2024 start date :OCTOBER 5, 2024 submission deadline : 9/25/2024 client info : Department of Motor Vehicles Note: Q) INTERVIEW PROCESS (who will conduct i/v, phone or in-person, how many rounds of i/vs)? A) There will be one round of interviews 1st round of interviews will be in-person <.... (This job is for - job Jobs in SC BLYTHEWOOD Consultant - (in Blythewood, SC)) DAS-NE-Network Engineer 3- (738589) Create date: 11-Jun-2024 No of submissions : 2 Start date :07/01/2024 End date :06/30/2025 Submission deadline : 06/16/2024 Client info : DAS Description : We are looking for a Lead Systems Engineer to integrate new hardware appliances for our Web Proxy implementa.... (This job is for - SSP Jobs in OH Columbus Engineer - (in Columbus, OH))    Network Protocols job openings in NC Jobs List NCDOT - Specialist- Expert (767535) Create date: 09-Jul-2025 Start date : 08/04/2025 End Date : 11/25/2025 Submission deadline : 07/15/2025 Client Info : NCDOT Note: * Agency Interview Type : Either Webcam Interview or In Person * Onsite Description : This person is required to sit on site. The NCDIT-Transport.... (This job is for - job Jobs in NC Durham Specialist - (in Durham, NC)) NCDOT - Specialist Expert High (764767) Create date: 30-May-2025 Start date : 06/30/2025 End Date : 06/15/2026 Submission deadline : 06/05/2025 Client Info : NCDOT Note: * Agency Interview Type : Either Webcam Interview or In Person * Onsite Description : This person is required to sit on-site. The NCDIT-Transport.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDOT - Specialist- Expert (702074) Create date: 11-Jan-2023 Start date :01/23/2023 End Date :09/16/2023 Submission deadline :01/18/2023 Client Info :NCDOT Description : --------------------------------------------- **The Marion location will be the selected candidates “duty station” but the candidate will work out of a home office when not on the road wo.... (This job is for - Communication Jobs in NC Marion Specialist - (in Marion, NC)) NCDOT - Specialist- Expert (680556) Create date: 19-Apr-2022 Start Date:04/20/2022 End Date: 04/20/2023 Submission Deadline:04/25/2022 Client Info:NCDOT Description : ***The candidate will work on-site in Raleigh and travel to statewide DOT offices. The NCDIT-Transportation is seeking an Expert Specialist resource for a 12-month engagem.... (This job is for - Communication Jobs in NC Raleigh Expert - (in Raleigh, NC)) NCDOR - Network/Telecom Specialist- Junior (647273) Create date: 09-Mar-2021 Start Date :04/05/2021 End Date :04/04/2022 Submission Deadline :03/15/2021 Client Info : NCDOR Note : * Agency Interview Type : Webcam Interview Only Description : ***The candidate will be allowed to work remotely until all staff return to site. At that p.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) (Specialist: Network Protocols, Computer Software Systems Experience, Migrating Data And User Profiles., Documentation & Processes Service Now Ex in Huntersville, NC)

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