Jira MS Excel Dataloader Team Management Administrator (Jobs in Raleigh, NC)   Requirement id 136883 Job title Administrator Job location in Raleigh, NC Skills required Salesforce Administrator Certification, Customer Service, Oral And Written Communication, Jira MS Excel Dataloader Team Management Open Date 11-Oct-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Administrator: Salesforce Administrator Certification, Customer Service, Oral And Written Communication, Jira MS Excel Dataloader Team Management start date: 08/01/2022 End date: 07/31/2023 submission deadline: 10/17/2022 client info : NCDHHS-AM Note : * Hybrid Description: The North Carolina Department of Health and Human Services requires the services of a Salesforce Administrator - Tier-3 Support Lead to support COVID - CVMS application. Responsibilities include: - Triage and resolve assigned tickets in timely manner with high quality, which may require engaging directly with providers and recipients - Develop and expand Salesforce skills to enable resolution of tickets across wide range of issues - Use ServiceNow to manage assigned tickets through resolution, including documenting steps taken during resolution and assigning tickets to other teams as needed for triaging  and resolution - Escalate potential CVMS defects or enhancements to Tier-3 Support Lead - Triage and resolve issues with CVMS providers information displayed on Vaccines.gov - Support resolution of issues with CVMS Direct (EHR) providers submission of information to CVMS - Monitor and support resolution of CDC Report errors associated with CVMS data - Participate in special projects as requested (e.g., outbound contact campaigns) Skill sets needed: - Salesforce Administrator Certification - ServiceNow - Oral and Written Communications - Problem-solving -Collaboration -Customer Service - Support Lead, in addition to the skills listed above: JIRA MS Excel DataLoader Team Management / Supervision Issue Management and Escalation Continuous Improvement   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 136883 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),         (Administrator: Salesforce Administrator Certification, Customer Service, Oral And Written Communication, Jira MS Excel Dataloader Team Management in Raleigh, NC)

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